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Concierge Ambassador

2 months ago

London, Greater London, United Kingdom Royal Lancaster London Full time
{"title": "Concierge Role", "description": "

We are seeking a highly skilled and enthusiastic Concierge to join our team at the Royal Lancaster London. As a Concierge, you will be responsible for delivering exceptional guest experiences and ensuring the smooth arrival and departure of our guests.

Key Responsibilities:

  • Coordinate the work of the Front of House Luggage Porters and Doormen
  • Assist in departmental training of new team members
  • Provide guests with information on city maps and directories
  • Handle groups, organising porterage and room drops
  • Maintain effective systems for the safekeeping, pick-up, and delivering guest mail, parcels, stored, gifts, and messages

Requirements:

  • Good working knowledge of hotel operations, including systems – Opera PMS & Alice
  • Ability to work 40 hours per week, on a shift rota

We offer a range of benefits, including a pension scheme, 50% discount in all our restaurants and Spa's, and access to private medical insurance. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.

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