Concierge Ambassador

2 months ago

London, Greater London, United Kingdom Royal Lancaster London Full time
About the Role

We are seeking a highly skilled and experienced Concierge to join our team at the Royal Lancaster London. As a Concierge, you will be responsible for delivering exceptional guest experiences and ensuring that every stay with us is memorable and enjoyable.

Key Responsibilities
  • Coordinate the work of the Front of House Luggage Porters and Doormen to ensure smooth guest arrivals and departures.
  • Assist in departmental training of new team members and ensure that all relevant system usage and hotel standards are being explained in full detail.
  • Provide guests with information on city maps and directories, restaurants and pubs, shops, in-house services, and daily functions.
  • Handle groups, organize porterage and room drops, VIPs, return guests, and establish rapport with frequent visitors.
  • Maintain effective systems for the safekeeping, pick-up, and delivering guest mail, parcels, stored gifts, and messages.
Requirements
  • Good working knowledge of hotel operations, including systems – Opera PMS & Alice.
  • Ability to work 40 hours per week on a shift rota.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer
  • Pension scheme with company contributions.
  • 50% discount in all our restaurants and Spa's across our properties.
  • Team member and Friends & Family rates across our properties.
  • Extensive discounts on our benefits platform.
  • Access to private medical insurance.
  • Support through development plans, apprenticeships, and world-class management development programmes.
  • Interest-free season ticket loan.
  • Employee Assistance Programme – 24/7 online GP, mental health support, and virtual wellbeing.
  • Bike to work scheme.
  • Recommend a Friend incentive.
  • Complimentary laundry.
  • Free meals on duty.
  • Opportunity to join our taskforces to contribute to the business focuses, community, and environment.
  • Employee recognition schemes and Social Committee events.

We are a Best Employer for 2021 at Springboard's Excellence Awards, one of the happiest hotels in London, EarthCheck Silver Certified 2023, 2 rosettes, Hoteliers' Charter Approved, and a Preferred Hotels & Resorts member. We are committed to creating a positive and inclusive work environment where everyone feels valued and supported.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we would love to hear from you.

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