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Retail Supervisor

2 months ago

Windsor, Windsor and Maidenhead, United Kingdom Arena Racing Company Full time
Retail Supervisor Opportunity

We are seeking a motivated and forward-thinking Retail Supervisor to join our team at the Royal Windsor Racecourse. As a key member of our retail team, you will play a vital role in delivering exceptional customer experiences and driving sales growth.

Key Responsibilities:
  • Assist the Catering and Retail Manager in the running of the restaurant and/or hospitality and bar areas.
  • Provide top-class customer service and lead by example in all aspects of the business.
  • Develop strong working relationships with guests and staff, and assist with training and developing staff to high standards.
  • Converse with a wide variety of customers and colleagues at all levels, requiring a high standard of written and spoken English.
  • Be knowledgeable in licensing, food hygiene, and health & safety theory and implementation, and have experience in cash handling and billing procedures.
Requirements:
  • Experience in a high-end food and drinks business or restaurant sector is essential.
  • Personal License Holder (preferred but not essential).
  • Customer-focused at all times, with good planning and organisational skills.
  • Ability to maximise sales opportunities and recommend improvements, and drive operational standards.
  • Proficient in IT.

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we would love to hear from you. Please get in touch to discuss this opportunity further.

Arena Racing Company is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to creating a diverse, equitable, and inclusive workplace that reflects the communities we serve.