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Leasehold and Estates Team Lead
2 months ago
We are seeking a seasoned Neighbourhood Manager to spearhead our efforts in delivering exceptional housing services to our customers. As a key member of our team, you will be responsible for leading three Neighbourhood teams, ensuring that our residents receive top-notch support and services that meet their evolving needs.
Key responsibilities will include:
- Leading teams focused on delivering responsive and proactive services that reflect the actual needs of our residents across our communities.
- Managing the Leasehold and Service Charge team, overseeing the service charge process, and ensuring transparency, accuracy, and effective management of customer queries and complaints.
- Maintaining our estates to a high standard, ensuring compliance with relevant H&S standards.
- Fostering a culture of continuous improvement, driving our services to exceed regulatory and best practice standards.
We are looking for a highly motivated and experienced professional who is passionate about making a positive impact in our communities. If you have a proven track record in housing management, leasehold and service charges, and a strong understanding of housing legislation, we encourage you to apply.
About VIVID Housing:
We are a leading provider of affordable homes and extensive support services in the south of England. Our mission is to provide safe and secure housing to those who need it most. We are committed to building a better future for our residents and the communities we serve.
