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Enterprise Solutions Engineer

2 months ago

Chertsey, Surrey, United Kingdom F5 Full time
About F5

F5 is a leading provider of application services and solutions that enable organizations to create, secure, and run applications in a rapidly evolving digital world.

Job Summary

We are seeking a highly skilled Enterprise Solutions Engineer to join our team. As a key member of our organization, you will be responsible for providing critical guidance to our customers as they migrate to modular and containerized environments.

Key Responsibilities

  • Provide expert-level support to our BIG-IP and NGINX customers, helping them to realize the full benefits of our Application Services across multiple cloud environments.

  • Lead multiple technology challenges, prioritizing by customer and business needs, and drive resolution outcomes with minimal direction.

  • Collaborate with Product Management and Product Development on new leading-edge products and technologies, ensuring seamless integration and customer satisfaction.

  • Develop and maintain in-depth knowledge of our products, sub-systems, and technologies, staying up-to-date with the latest advancements in the field.

  • Work closely with a small, experienced global team to deliver exceptional customer outcomes, sharing knowledge and best practices to drive success.

  • Articulate complex technical topics to customers, peers, and non-technical personnel in a clear and influential manner, defusing complicated technical and political situations with ease.

  • Communicate effectively with management on special projects, providing timely updates and insights.

Requirements

  • Hold a Bachelor's degree in Computer Science or a related field, or demonstrate equivalent experience.

  • At least 8 years of relevant work experience in a technical software support environment.

  • Strong knowledge of load balancers, web servers, caching, and web-enabled applications, as well as associated protocols such as HTTP, TCP/IP, and WebSocket.

  • Experience with container platforms, proxy servers, troubleshooting REST APIs, scripting, and automation, cloud platforms, and infrastructure.

  • Comfortable working in a highly technical environment, with a strong understanding of virtualization, encapsulation, and clustered computing environments.

  • Excellent communication and interpersonal skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.

  • Fluency in English, with the ability to read, write, and speak the language fluently, including technical concepts and terminology.

Preferred Qualifications

  • KCS Practices certification.

Work Environment

Duties are performed in a normal office environment, requiring the ability to utilize a computer, communicate over the telephone, and read printed material. Duties may require being on-call periodically and working outside normal working hours, as well as occasional travel via automobile or airplane.