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Customer Solutions Specialist
1 month ago
About the Role
We are seeking a highly skilled and empathetic Customer Solutions Associate to join our team at Lowell Financial Ltd. As a key member of our contact centre, you will play a vital role in helping our customers navigate their financial journey and achieve financial wellbeing.
Key Responsibilities
Provide exceptional customer service, responding to inbound and making outbound calls to resolve customer queries and concerns.
Work collaboratively with colleagues to achieve business targets and exceed customer expectations.
Develop and maintain a deep understanding of our customers' needs, providing tailored solutions to address their financial challenges.
Stay up-to-date with industry developments and regulatory requirements, ensuring compliance and best practices in customer engagement.
Contribute to the development of our team, sharing knowledge and expertise to drive continuous improvement and excellence.
What We Offer
A competitive starting salary of £23,540, with opportunities for pay increases and performance-related bonuses.
A comprehensive benefits package, including flexible benefits, life assurance, and a range of wellbeing initiatives.
Ongoing training and development opportunities, supporting your career growth and professional development.
A dynamic and inclusive work environment, fostering a culture of respect, empathy, and collaboration.
The chance to make a real difference in the lives of our customers, helping them achieve financial stability and wellbeing.
Requirements
Demonstrable customer service skills, with experience in a contact centre or customer-facing role.
Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
Strong problem-solving and analytical skills, with the ability to think critically and creatively.
Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
Flexibility and adaptability, with a willingness to learn and develop new skills.
Join Our Team
At Lowell Financial Ltd, we value diversity, equity, and inclusion. We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. If you are passionate about customer service, financial wellbeing, and making a difference in the lives of others, we encourage you to apply for this exciting opportunity.
