Customer Experience Manager
1 week ago
We are seeking a highly skilled Customer Experience Manager to join our team at FirstGroup. As a key member of our Control team, you will play a vital role in ensuring that our customers receive exceptional service and experience.
Key Responsibilities- Collaborate with colleagues across the Control floor to deliver a service that meets the needs of our passengers.
- Oversee the customer strategy across day-to-day operations and during disruptive events, implementing alternatives when necessary.
- Monitor all GWR outputs to ensure a clear and consistent message is presented to passengers, providing timely advice during disruption.
- Engage with stakeholders to support the customer experience.
- Support front-line staff in resolving issues affecting the customer experience.
- A customer-focused individual with a passion for delivering exceptional service.
- A strong communicator with the ability to influence and work collaboratively with others.
- A team player who is comfortable challenging decisions.
- Able to work well under pressure, prioritizing tasks and remaining calm in challenging circumstances.
- Able to resolve issues empathetically while maintaining a focus on delivering for customers across the network.
As a Customer Experience Manager at FirstGroup, you will enjoy a range of benefits, including comprehensive training, a defined benefit pension scheme, free rail travel across the GWR network, and a company-sponsored healthcare plan.
We value diversity and inclusion, and we are committed to creating an environment where all colleagues feel welcome and supported. We celebrate our differences and encourage progressive ways of working.
-
Customer Experience Manager
2 weeks ago
Swindon, Swindon, United Kingdom Sainsbury's Supermarkets Ltd Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Experience Manager to join our team at Sainsbury's Supermarkets Ltd. As a key member of our retail operations team, you will be responsible for delivering exceptional customer experiences across our stores.Key ResponsibilitiesOperational Management: You will be responsible for the...
-
Customer Experience Manager
2 weeks ago
Swindon, Swindon, United Kingdom Sainsbury's Supermarkets Ltd Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Experience Manager to join our team at Sainsbury's Supermarkets Ltd. As a key member of our retail operations team, you will be responsible for delivering exceptional customer experiences across our stores.Key ResponsibilitiesOperational Management: You will be responsible for the...
-
Customer Experience Manager
2 weeks ago
Swindon, Swindon, United Kingdom Evoke Staffing Ltd Full timeAbout the Role:Evoke Staffing Ltd is seeking a skilled Customer Experience Manager to join our team in rural Wiltshire. As a key member of our customer support team, you will be responsible for managing and nurturing key customer relationships, assessing the quality of our services and products.Key Responsibilities:Capture and analyze customer feedback to...
-
Customer Experience Manager
2 weeks ago
Swindon, Swindon, United Kingdom Evoke Staffing Ltd Full timeAbout the Role:Evoke Staffing Ltd is seeking a skilled Customer Experience Manager to join our team in rural Wiltshire. As a key member of our customer support team, you will be responsible for managing and nurturing key customer relationships, assessing the quality of our services and products.Key Responsibilities:Capture and analyze customer feedback to...
-
Customer Experience Manager
7 days ago
Swindon, Swindon, United Kingdom FirstGroup Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at FirstGroup. As a key member of our Control team, you will play a vital role in ensuring that our customers receive exceptional service and experience.Key ResponsibilitiesWork closely with colleagues across the Control floor to deliver a service that meets the needs...
-
Customer Experience Manager
6 days ago
Swindon, Swindon, United Kingdom FirstGroup Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at FirstGroup. As a key member of our Control team, you will play a vital role in ensuring that our customers receive exceptional service and experience.Key ResponsibilitiesWork closely with colleagues across the Control floor to deliver a service that meets the needs...
-
Customer Experience Manager
3 hours ago
Swindon, Swindon, United Kingdom FirstGroup Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at FirstGroup. As a key member of our Control team, you will play a vital role in ensuring that our customers receive exceptional service and experience.Key ResponsibilitiesWork closely with colleagues across the Control floor to deliver a service that meets the needs...
-
Customer Experience Manager
3 days ago
Swindon, Swindon, United Kingdom FirstGroup Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at FirstGroup. As a key member of our Control team, you will play a vital role in ensuring that our customers receive exceptional service and experience.Key ResponsibilitiesWork closely with colleagues across the Control floor to deliver a service that meets the needs...
-
Customer Experience Manager
3 days ago
Swindon, Swindon, United Kingdom FirstGroup Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at FirstGroup. As a key member of our Control team, you will play a vital role in ensuring that our customers receive exceptional service and experience.Key ResponsibilitiesWork closely with colleagues across the Control floor to deliver a service that meets the needs...
-
Customer Experience Manager
3 weeks ago
Swindon, Swindon, United Kingdom Sainsbury's Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Experience Manager to join our team at Sainsbury's. As a key member of our in-store management team, you will be responsible for delivering exceptional customer service and driving sales growth in your area.Key ResponsibilitiesCustomer Service: Provide outstanding customer service to...
-
Customer Experience Manager
7 days ago
Swindon, Swindon, United Kingdom Thames Water Utilities Limited Full time{"h1": "Complaints Lead Role at Thames Water", "p": "At Thames Water, we are seeking a skilled Complaints Lead to join our team. As a Complaints Lead, you will be responsible for managing multiple teams of Complaints Advisors, promoting a high-performing culture focused on delivering quality customer experiences.Key Responsibilities:* Lead a strong...
-
Customer Experience Manager
7 days ago
Swindon, Swindon, United Kingdom Thames Water Utilities Limited Full time{"h1": "Complaints Lead Role at Thames Water", "p": "At Thames Water, we are seeking a skilled Complaints Lead to join our team. As a Complaints Lead, you will be responsible for managing multiple teams of Complaints Advisors, promoting a high-performing culture focused on delivering quality customer experiences.Key Responsibilities:* Lead a strong...
-
Customer Experience Manager
7 days ago
Swindon, Swindon, United Kingdom Great Western Railway (GWR) Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our Integrated Control Centre in Swindon. As a key member of our team, you will play a crucial role in ensuring the customer is at the heart of our decision-making process.Key ResponsibilitiesWork closely with colleagues across the Control floor to deliver a service that meets...
-
Customer Experience Manager
7 days ago
Swindon, Swindon, United Kingdom Great Western Railway (GWR) Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our Integrated Control Centre in Swindon. As a key member of our team, you will play a crucial role in ensuring the customer is at the heart of our decision-making process.Key ResponsibilitiesWork closely with colleagues across the Control floor to deliver a service that meets...
-
Customer Experience Manager
1 week ago
Swindon, Swindon, United Kingdom Great Western Railway (GWR) Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our Integrated Control Centre in Swindon. As a key member of our Train Service Delivery team, you will play a critical role in ensuring the customer is at the heart of our decision-making process.Key ResponsibilitiesWork closely with colleagues across the Control floor to...
-
Customer Experience Manager
1 week ago
Swindon, Swindon, United Kingdom Great Western Railway (GWR) Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our Integrated Control Centre in Swindon. As a key member of our Train Service Delivery team, you will play a critical role in ensuring the customer is at the heart of our decision-making process.Key ResponsibilitiesWork closely with colleagues across the Control floor to...
-
Customer Experience Manager
1 week ago
Swindon, Swindon, United Kingdom Great Western Railway Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our Integrated Control Centre in Swindon. As a key member of our team, you will play a vital role in ensuring the customer is at the heart of our decision-making process.Key ResponsibilitiesWork closely with colleagues across the Control floor to ensure the service delivered...
-
Customer Experience Manager
1 week ago
Swindon, Swindon, United Kingdom Great Western Railway Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our Integrated Control Centre in Swindon. As a key member of our team, you will play a vital role in ensuring the customer is at the heart of our decision-making process.Key ResponsibilitiesWork closely with colleagues across the Control floor to ensure the service delivered...
-
Customer Experience Manager
5 days ago
Swindon, Swindon, United Kingdom Great Western Railway Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our Integrated Control Centre in Swindon. As a key member of our Train Service Delivery team, you will play a vital role in ensuring the customer is at the heart of our decision-making process.Key ResponsibilitiesWork closely with colleagues across the Control floor to ensure...
-
Customer Experience Manager
5 days ago
Swindon, Swindon, United Kingdom Great Western Railway Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our Integrated Control Centre in Swindon. As a key member of our Train Service Delivery team, you will play a vital role in ensuring the customer is at the heart of our decision-making process.Key ResponsibilitiesWork closely with colleagues across the Control floor to ensure...
