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Customer Experience Manager

2 months ago

Swindon, Swindon, United Kingdom Sainsbury's Supermarkets Ltd Full time
About the Role

We are seeking a highly motivated and experienced Customer Experience Manager to join our team at Sainsbury's Supermarkets Ltd. As a key member of our retail operations team, you will be responsible for delivering exceptional customer experiences across our stores.

Key Responsibilities
  • Operational Management: You will be responsible for the day-to-day management of our stores, ensuring that all operational aspects are running smoothly and efficiently.
  • Team Leadership: You will lead and manage a team of customer-facing staff, providing guidance, support, and coaching to ensure they are equipped to deliver outstanding customer service.
  • Customer Experience: You will be responsible for creating and implementing strategies to enhance the customer experience, including developing and maintaining customer relationships and resolving customer complaints.
  • Performance Management: You will be responsible for monitoring and improving store performance, including sales, customer satisfaction, and employee engagement.
Requirements
  • Leadership Experience: You will have a proven track record of leadership experience, with a strong ability to motivate and inspire teams.
  • Customer Service Skills: You will have excellent customer service skills, with the ability to build strong relationships with customers and colleagues.
  • Operational Management: You will have experience of managing operational aspects of a retail business, including stock management, inventory control, and supply chain management.
  • Communication Skills: You will have excellent communication skills, with the ability to communicate effectively with colleagues, customers, and stakeholders.
What We Offer
  • Competitive Salary: We offer a competitive salary and benefits package, including a discount card, free food and hot drinks, and generous holiday entitlement.
  • Career Development: We offer opportunities for career development and progression, with a clear path for advancement within the company.
  • Collaborative Team Environment: We have a collaborative and supportive team environment, with a strong focus on teamwork and collaboration.