Customer Experience Ambassador

3 weeks ago


Swindon, Swindon, United Kingdom Hollywood Bowl Group Full time
About the Role

We're seeking a talented and enthusiastic individual to join our team as a Team Member at Hollywood Bowl Group. As a key member of our centre team, you'll play a vital role in delivering exceptional customer experiences and contributing to the success of our business.

Key Responsibilities
  • Provide outstanding customer service, ensuring every guest has an enjoyable and memorable experience
  • Work collaboratively with colleagues to maintain a clean, safe, and welcoming environment
  • Support the smooth operation of our centres, including food and beverage service, lane management, and event hosting
  • Develop and maintain a strong understanding of our products and services, enabling you to make informed recommendations to customers
  • Contribute to the achievement of sales targets and centre performance goals
What We Offer
  • A competitive hourly rate, plus opportunities for overtime and bonuses
  • Access to apprenticeship programmes and in-house management training, helping you develop your skills and career
  • A range of benefits, including pension scheme, additional holiday days, and free game vouchers
  • Ongoing training and development, ensuring you stay up-to-date with industry trends and best practices
  • A fun and supportive work environment, with opportunities to make a real difference in the lives of our customers
Requirements
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers
  • A positive and enthusiastic attitude, with a passion for delivering exceptional customer experiences
  • Flexibility to work a range of shifts, including evenings, weekends, and public holidays
  • Basic literacy and numeracy skills, with the ability to follow instructions and procedures
About Us

Hollywood Bowl Group is a leading provider of experiential family entertainment, operating 74 centres across the UK and 13 in Canada. We're passionate about creating memorable experiences for our customers, and we're committed to providing a supportive and inclusive work environment for our team members.



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