Current jobs related to Customer Experience Manager - Swindon, Swindon - Great Western Railway (GWR)

  • Head of Customer Experience

    4 weeks ago

    Swindon, Swindon, United Kingdom Bloor Homes - Customer Care Full time

    Head of Customer CareBloor Homes - Customer Care is seeking a highly skilled and experienced professional to lead our Customer Care department. As Head of Customer Care, you will be responsible for ensuring that our customers receive outstanding service and support throughout their journey with us.Main Responsibilities:Lead a team of Customer Care...

  • Product Manager

    2 weeks ago

    Swindon, Swindon, United Kingdom Elysium Healthcare Full time

    We are seeking a highly skilled Product Manager - Customer Experience to lead our efforts in delivering exceptional customer experiences. In this role, you will be responsible for understanding our customers' needs and developing innovative solutions to meet those needs.Key Responsibilities:Collaborate with cross-functional teams to develop and execute...

  • Customer Experience Director

    4 weeks ago

    Swindon, Swindon, United Kingdom GRIDSERVE Full time

    Customer Experience DirectorReporting directly to the Chief Product Officer, the Customer Experience Director plays a pivotal role in shaping GRIDSERVE's customer-centric customer experience strategy. They will lead the customer services, experience design, and customer research and intelligence functions. This senior leadership role is pivotal in driving a...

  • Customer Experience Director

    4 weeks ago

    Swindon, Swindon, United Kingdom GRIDSERVE Full time

    Customer Experience DirectorReporting directly to the Chief Product Officer, the Customer Experience Director plays a pivotal role in shaping GRIDSERVE's customer-centric customer experience strategy. They will lead the customer services, experience design, and customer research and intelligence functions. This senior leadership role is pivotal in driving a...

  • Customer Experience Advisor

    2 months ago

    Swindon, Swindon, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Swindon, UK.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work closely...

  • Customer Experience Advisor

    2 months ago

    Swindon, Swindon, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Swindon, UK.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work closely...

  • Customer Experience Ambassador

    4 weeks ago

    Swindon, Swindon, United Kingdom Hollywood Bowl Group Full time

    About the RoleWe're seeking a talented and enthusiastic individual to join our team as a Team Member at Hollywood Bowl Group. As a key member of our centre team, you'll play a vital role in delivering exceptional customer experiences and contributing to the success of our business.Key ResponsibilitiesProvide outstanding customer service, ensuring every guest...

  • Customer Experience Ambassador

    4 weeks ago

    Swindon, Swindon, United Kingdom Hollywood Bowl Group Full time

    About the Role Are you looking for a dynamic and engaging work environment where you can make a real difference in people's lives? As a Team Member at Hollywood Bowl Group, you will be at the forefront of delivering exceptional customer experiences, ensuring that every guest leaves with a smile on their face and a memory to cherish. With a passion for...

  • Customer Experience Ambassador

    3 weeks ago

    Swindon, Swindon, United Kingdom Hollywood Bowl Group Full time

    About the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Team Member at Hollywood Bowl Group. As a key member of our team, you will be responsible for delivering exceptional customer service and creating a memorable experience for our guests.Key ResponsibilitiesProvide outstanding customer service and ensure a...

  • Customer Experience Ambassador

    3 weeks ago

    Swindon, Swindon, United Kingdom Hollywood Bowl Group Full time

    About the RoleAre you looking for a dynamic and engaging work environment where you can make a real difference in people's lives?As a Team Member at Hollywood Bowl Group, you will be at the forefront of delivering exceptional customer experiences, ensuring that every guest has an enjoyable and memorable time with us.Our centres are bustling with energy, and...

  • Customer Experience Specialist

    3 weeks ago

    Swindon, Swindon, United Kingdom SKY Full time

    Job DescriptionAt Sky Retail, we're committed to delivering exceptional customer experiences. As a Retail Sales Advisor, you'll play a key role in showcasing our products and services in a welcoming environment.With a basic salary of £26,000 and a commission scheme, you'll have the opportunity to earn a competitive income. Our team is passionate about...

  • Customer Experience Ambassador

    2 weeks ago

    Swindon, Swindon, United Kingdom Hollywood Bowl Group Full time

    About the RoleWe are seeking a talented and enthusiastic individual to join our team as a Customer Experience Ambassador at Hollywood Bowl Group. As a key member of our team, you will be responsible for delivering exceptional customer service and creating a memorable experience for our guests.Key Responsibilities:Provide outstanding customer service,...

  • UK Customer Experience Advisor

    3 weeks ago

    Swindon, Swindon, United Kingdom beBee Professionals Full time £22,000 - £28,000

    beBee Professionals is seeking a UK Customer Experience Advisor to provide top-notch customer service and resolve issues promptly.Key Responsibilities:Handle customer inquiries through various channels.Provide accurate product and service information.Address customer complaints and escalate when necessary.Process customer orders and maintain account...

  • Sales and Customer Experience Specialist

    7 days ago

    Swindon, Swindon, United Kingdom Saltrock Full time

    Job Description:We are seeking a highly motivated and friendly Sales Advisor to join our Retail team. As a Sales Advisor, you will be responsible for providing excellent customer service and sales support to our customers while working in our store.Key Responsibilities:Help to achieve sales targets by demonstrating a passion for our products and engaging...

  • Digital Experience Manager

    2 weeks ago

    Swindon, Swindon, United Kingdom Corpay Full time

    Optimize Digital ExperiencesThe Digital Experience Manager at Corpay will be responsible for enhancing our digital platforms, ensuring seamless user-centric experiences across all customer touchpoints. This role demands a strong blend of UX design expertise, data-driven decision-making, and digital product management. You will work closely with...

  • Customer Experience Liaison

    4 weeks ago

    Swindon, Swindon, United Kingdom The Market Social Full time

    Event Planning and ExecutionWe are seeking a detail-oriented individual to support the planning and execution of our retail events. As an Entry Level Communication Associate, you will play a key role in ensuring every detail is carefully considered for seamless execution.Key Responsibilities:* Meticulous planning and execution of events* Cultivate and manage...

  • Hotel Operations Manager

    3 days ago

    Swindon, Swindon, United Kingdom Swindon Borough Council Full time

    At Swindon Borough Council, our vision is to create a thriving community that showcases the best of what our town has to offer. We're committed to delivering exceptional public services and processes that enhance the quality of life for everyone.We're currently seeking an enthusiastic and reliable Hotel Operational Duty Manager to join our professional team...

  • Team Member

    4 weeks ago

    Swindon, Swindon, United Kingdom Hollywood Bowl Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused Team Member to join our team at Hollywood Bowl Group. As a Team Member, you will be at the forefront of delivering exceptional customer experiences, ensuring that every guest has an enjoyable and memorable visit.Your key responsibilities will include:Providing outstanding customer service,...

  • Sales Assistant

    3 weeks ago

    Swindon, Swindon, United Kingdom Frasers Group Full time

    Company OverviewAt Frasers Group, we're committed to delivering exceptional customer experiences across our luxury fashion brands. As a Sales Assistant - Customer Experience Specialist, you'll play a vital role in driving sales growth and customer satisfaction.Key ResponsibilitiesProvide exceptional customer service, ensuring a warm and welcoming experience...

  • Sales Assistant

    3 weeks ago

    Swindon, Swindon, United Kingdom Frasers Group Full time

    Job Title: Sales Assistant - Customer Experience SpecialistCompany Overview: Flannels is a luxury fashion destination for men and women, offering an edit of over 200 brands from established international designers to contemporary labels.Job Summary: We are seeking a Sales Assistant - Customer Experience Specialist to join our team. The ideal candidate will...

Customer Experience Manager

2 months ago

Swindon, Swindon, United Kingdom Great Western Railway (GWR) Full time
About the Role

We are seeking a highly skilled Customer Experience Manager to join our Integrated Control Centre in Swindon. As a key member of our Train Service Delivery team, you will play a critical role in ensuring the customer is at the heart of our decision-making process.

Key Responsibilities
  • Work closely with colleagues across the Control floor to ensure the service delivered meets the needs of our passengers.
  • Oversee the customer strategy across day-to-day operations and during disruptive events, enacting alternatives when appropriate.
  • Monitor all GWR outputs to ensure a clear and consistent message is presented to passengers.
  • Engage and communicate with relevant stakeholders to support the customer experience.
  • Support front line staff to seek resolutions to issues affecting the customer experience.
Requirements
  • A customer-focused person with a passion for ensuring the best possible delivery for our customers.
  • A strong communicator with the ability to influence and work collaboratively with others.
  • A team player who is comfortable challenging decisions.
  • Able to work well under pressure and keep calm in challenging circumstances.
  • Able to resolve specific issues empathetically, without losing sight of the bigger picture.
What We Offer

As a GWR colleague, you will enjoy a range of benefits, including on-going development, a defined benefit pension scheme, free rail travel across the GWR network, and a comprehensive training program.

We value diversity and inclusion and are committed to creating an inclusive environment for all our colleagues. We celebrate and encourage diversity of thought and progressive ways of working.