Customer Experience Manager
1 week ago
We are seeking a highly skilled Customer Experience Manager to join our Integrated Control Centre in Swindon. As a key member of our team, you will play a vital role in ensuring the customer is at the heart of our decision-making process.
Key Responsibilities- Work closely with colleagues across the Control floor to ensure the service delivered meets the needs of our passengers.
- Oversee the customer strategy across day-to-day operations and during disruptive events, enacting alternatives when appropriate.
- Monitor all GWR outputs to ensure a clear and consistent message is presented to passengers.
- Engage and communicate with relevant stakeholders to support the customer experience.
- Support front line staff to seek resolutions to issues affecting the customer experience.
- A customer-focused person with a passion for ensuring the best possible delivery for our customers.
- A strong communicator with the ability to influence and work collaboratively with others.
- A team player who is comfortable challenging decisions.
- Able to work well under pressure and keep calm in challenging circumstances.
- Able to resolve specific issues empathetically, without losing sight of the bigger picture.
As a GWR colleague, you will enjoy a range of benefits, including on-going development, a defined benefit pension scheme, free rail travel across the GWR network, and a company-sponsored health care plan.
We value our differences and maintain a zero-tolerance approach to prejudice. We celebrate diversity of thought and encourage progressive ways of working.
-
Customer Experience Manager
2 weeks ago
Swindon, Swindon, United Kingdom Sainsbury's Supermarkets Ltd Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Experience Manager to join our team at Sainsbury's Supermarkets Ltd. As a key member of our retail operations team, you will be responsible for delivering exceptional customer experiences across our stores.Key ResponsibilitiesOperational Management: You will be responsible for the...
-
Customer Experience Manager
2 weeks ago
Swindon, Swindon, United Kingdom Sainsbury's Supermarkets Ltd Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Experience Manager to join our team at Sainsbury's Supermarkets Ltd. As a key member of our retail operations team, you will be responsible for delivering exceptional customer experiences across our stores.Key ResponsibilitiesOperational Management: You will be responsible for the...
-
Customer Experience Manager
2 weeks ago
Swindon, Swindon, United Kingdom Evoke Staffing Ltd Full timeAbout the Role:Evoke Staffing Ltd is seeking a skilled Customer Experience Manager to join our team in rural Wiltshire. As a key member of our customer support team, you will be responsible for managing and nurturing key customer relationships, assessing the quality of our services and products.Key Responsibilities:Capture and analyze customer feedback to...
-
Customer Experience Manager
2 weeks ago
Swindon, Swindon, United Kingdom Evoke Staffing Ltd Full timeAbout the Role:Evoke Staffing Ltd is seeking a skilled Customer Experience Manager to join our team in rural Wiltshire. As a key member of our customer support team, you will be responsible for managing and nurturing key customer relationships, assessing the quality of our services and products.Key Responsibilities:Capture and analyze customer feedback to...
-
Customer Experience Manager
7 days ago
Swindon, Swindon, United Kingdom FirstGroup Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at FirstGroup. As a key member of our Control team, you will play a vital role in ensuring that our customers receive exceptional service and experience.Key ResponsibilitiesWork closely with colleagues across the Control floor to deliver a service that meets the needs...
-
Customer Experience Manager
7 days ago
Swindon, Swindon, United Kingdom FirstGroup Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at FirstGroup. As a key member of our Control team, you will play a vital role in ensuring that our customers receive exceptional service and experience.Key ResponsibilitiesWork closely with colleagues across the Control floor to deliver a service that meets the needs...
-
Customer Experience Manager
1 week ago
Swindon, Swindon, United Kingdom FirstGroup Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at FirstGroup. As a key member of our Control team, you will play a vital role in ensuring that our customers receive exceptional service and experience.Key ResponsibilitiesCollaborate with colleagues across the Control floor to deliver a service that meets the needs...
-
Customer Experience Manager
1 week ago
Swindon, Swindon, United Kingdom FirstGroup Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at FirstGroup. As a key member of our Control team, you will play a vital role in ensuring that our customers receive exceptional service and experience.Key ResponsibilitiesCollaborate with colleagues across the Control floor to deliver a service that meets the needs...
-
Customer Experience Manager
5 hours ago
Swindon, Swindon, United Kingdom FirstGroup Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at FirstGroup. As a key member of our Control team, you will play a vital role in ensuring that our customers receive exceptional service and experience.Key ResponsibilitiesWork closely with colleagues across the Control floor to deliver a service that meets the needs...
-
Customer Experience Manager
2 hours ago
Swindon, Swindon, United Kingdom FirstGroup Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at FirstGroup. As a key member of our Control team, you will play a vital role in ensuring that our customers receive exceptional service and experience.Key ResponsibilitiesWork closely with colleagues across the Control floor to deliver a service that meets the needs...
-
Customer Experience Manager
3 days ago
Swindon, Swindon, United Kingdom FirstGroup Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at FirstGroup. As a key member of our Control team, you will play a vital role in ensuring that our customers receive exceptional service and experience.Key ResponsibilitiesWork closely with colleagues across the Control floor to deliver a service that meets the needs...
-
Customer Experience Manager
3 days ago
Swindon, Swindon, United Kingdom FirstGroup Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at FirstGroup. As a key member of our Control team, you will play a vital role in ensuring that our customers receive exceptional service and experience.Key ResponsibilitiesWork closely with colleagues across the Control floor to deliver a service that meets the needs...
-
Customer Experience Manager
3 weeks ago
Swindon, Swindon, United Kingdom Sainsbury's Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Experience Manager to join our team at Sainsbury's. As a key member of our in-store management team, you will be responsible for delivering exceptional customer service and driving sales growth in your area.Key ResponsibilitiesCustomer Service: Provide outstanding customer service to...
-
Customer Experience Manager
7 days ago
Swindon, Swindon, United Kingdom Thames Water Utilities Limited Full time{"h1": "Complaints Lead Role at Thames Water", "p": "At Thames Water, we are seeking a skilled Complaints Lead to join our team. As a Complaints Lead, you will be responsible for managing multiple teams of Complaints Advisors, promoting a high-performing culture focused on delivering quality customer experiences.Key Responsibilities:* Lead a strong...
-
Customer Experience Manager
7 days ago
Swindon, Swindon, United Kingdom Thames Water Utilities Limited Full time{"h1": "Complaints Lead Role at Thames Water", "p": "At Thames Water, we are seeking a skilled Complaints Lead to join our team. As a Complaints Lead, you will be responsible for managing multiple teams of Complaints Advisors, promoting a high-performing culture focused on delivering quality customer experiences.Key Responsibilities:* Lead a strong...
-
Customer Experience Manager
7 days ago
Swindon, Swindon, United Kingdom Great Western Railway (GWR) Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our Integrated Control Centre in Swindon. As a key member of our team, you will play a crucial role in ensuring the customer is at the heart of our decision-making process.Key ResponsibilitiesWork closely with colleagues across the Control floor to deliver a service that meets...
-
Customer Experience Manager
7 days ago
Swindon, Swindon, United Kingdom Great Western Railway (GWR) Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our Integrated Control Centre in Swindon. As a key member of our team, you will play a crucial role in ensuring the customer is at the heart of our decision-making process.Key ResponsibilitiesWork closely with colleagues across the Control floor to deliver a service that meets...
-
Customer Experience Manager
1 week ago
Swindon, Swindon, United Kingdom Great Western Railway (GWR) Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our Integrated Control Centre in Swindon. As a key member of our Train Service Delivery team, you will play a critical role in ensuring the customer is at the heart of our decision-making process.Key ResponsibilitiesWork closely with colleagues across the Control floor to...
-
Customer Experience Manager
1 week ago
Swindon, Swindon, United Kingdom Great Western Railway (GWR) Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our Integrated Control Centre in Swindon. As a key member of our Train Service Delivery team, you will play a critical role in ensuring the customer is at the heart of our decision-making process.Key ResponsibilitiesWork closely with colleagues across the Control floor to...
-
Customer Experience Manager
5 days ago
Swindon, Swindon, United Kingdom Great Western Railway Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our Integrated Control Centre in Swindon. As a key member of our Train Service Delivery team, you will play a vital role in ensuring the customer is at the heart of our decision-making process.Key ResponsibilitiesWork closely with colleagues across the Control floor to ensure...
