Install Operations Manager

3 weeks ago

London, Greater London, United Kingdom Ring of Security Limited (UK) - H41 Full time
About the Role

We are seeking a highly skilled and experienced Install Operations Manager to join our Amazon Key team. As a key member of our team, you will be responsible for managing the installation and maintenance of our access control products in multi-family buildings.

Key Responsibilities
  • Manage a team of external install partners to ensure smooth and efficient installation of Amazon Key devices.
  • Develop and implement initiatives to improve install success and time to install.
  • Scout for new install partners and onboard them to increase coverage, reduce costs, and improve quality.
  • Provide expert support for end-user workflows and serve as a resource for technical inquiries.
  • Collaborate with cross-functional teams to support initiatives that improve customer satisfaction.
Requirements
  • Experience in program or project management.
  • Knowledge of smart home devices and access control systems.
  • Electrician or equivalent qualification and work experience.
  • Ability to define processes and workflows.
  • Understanding of technical dependencies.
  • Knowledge of wireless communication technologies.
  • Proficiency in Microsoft Office.
  • Fluent written and verbal communication in English.
About the Team

The Amazon Key team sits within the Amazon Devices team, alongside Ring and other Home Security teams. We are a uniquely cross-functional team, serving as the connective tissue between Smart Home/Devices, Logistics, Operations, and Retail/Shopping. We have high standards for our high-visibility programs and are looking for a skilled professional to join our team.

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    London, Greater London, United Kingdom Ring of Security Limited (UK) - H41 Full time

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    London, Greater London, United Kingdom Ring of Security Limited (UK) - H41 Full time

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    London, Greater London, United Kingdom Ring of Security Limited (UK) - H41 Full time

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