Bilingual E-commerce Customer Service Representative
5 days ago
Job Title: French Speaking E-commerce Customer Service Associate
Vivienne Westwood, a renowned British Fashion Brand, is seeking a highly skilled and enthusiastic French speaking E-commerce Customer Service Associate to join our expanding team.
The successful candidate will be responsible for providing exceptional customer service, handling customer queries, and maintaining high customer satisfaction standards.
Key Responsibilities:
- Provide outstanding customer service, liaising directly with customers and clients on all platforms.
- Handle customer queries via email, live chat, and social media platforms in an effective manner.
- Maintain high customer service standards, providing helpful assistance and efficient service.
- Communicate with team members on matters related to shipping, receiving, and inventory management to present accurate information to customers.
- Proactively keep customers informed of enquiry progress with timely updates, assisting with exchanges, returns, cancellations, refunds, or order replacements.
- Deal with internal processes from start to finish.
- Process customer parcels received by E-commerce, working closely with Warehouse and Logistics on customers' returns and redeliveries.
- Monitor and reply to customer queries across all our platforms, tracking customer orders and updates to support customer brand insight and information.
Key Requirements:
- A minimum of 2 years' experience in an E-commerce Customer Service environment.
- A high level of multi-tasking with an element of urgency to support the volumes that can arise.
- Experience in working with a CRM system is highly advantageous.
- Fluency in FRENCH is essential for this role.
Technical Skills:
- Knowledge of Zendesk, Retail Pro, Salesforce Commerce Cloud.
- Proficient in Microsoft Office Suite.
- High level IT and analytical skills.
Competencies:
- Exceptional communicator, with strong interpersonal skills.
- Team player with a collaborative mindset and enthusiasm.
- Self-motivated, able to work independently on set tasks.
- Excellent organisational skills and time management.
- Strong analytical, verbal, and written communication skills.
Benefits:
- Staff discounts.
- Training.
- Health & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.).
- Cycle to work scheme.
- Generous annual leave allowance.
- Pension Scheme.
- Opportunity to develop new skills and progress in your career.
- Opportunity to work for a company that cares and believes in its people and the environment.
Vivienne Westwood is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local government laws.
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