E-Commerce Customer Service Representative
5 days ago
About the Role:
Vivienne Westwood, a renowned British fashion brand, is seeking a highly motivated and French-speaking E-commerce Customer Service Associate to join its team in a dynamic office environment.
Key Responsibilities:
- Provide exceptional customer service, ensuring a seamless and enjoyable experience for customers.
- Handle customer inquiries and resolve issues in a timely and effective manner.
- Maintain high customer service standards, providing helpful assistance and efficient service.
- Communicate with team members on matters related to shipping, receiving, and inventory management.
- Proactively keep customers informed of enquiry progress with timely updates.
- Deal with internal processes from start to finish.
- Process customer parcels received by E-commerce, working closely with Warehouse and Logistics on customers' returns and redeliveries.
- Monitor and reply to customer queries across all platforms, tracking customer orders and updates to support customer brand insight and information.
Key Requirements:
- Fluency in French is essential for this role.
- A minimum of 2 years' experience in an E-commerce Customer Service environment.
- High-level multi-tasking skills with an emphasis on delivering exceptional customer service.
- Experience in working with a CRM system is highly advantageous.
- Technical skills:
- Knowledge of Zendesk, Retail Pro, Salesforce Commerce Cloud.
- Proficient in Microsoft Office Suite.
- High-level IT and analytical skills.
- Competencies:
- Exceptional communicator, with strong interpersonal skills.
- Team player with a collaborative mindset and enthusiasm.
- Self-motivated, able to work independently on set tasks.
- Excellent organisational skills and time management.
- Strong analytical, verbal, and written communication skills.
Benefits:
- Staff discounts.
- Training.
- Health & Wellbeing support.
- Cycle to work scheme.
- Generous annual leave allowance.
- Pension Scheme.
- Perkbox membership.
- Opportunity to develop new skills and progress in your career.
- Opportunity to work for a company that cares and believes in its people and the environment.
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