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Customer Service and E-Commerce Coordinator

2 months ago

London, Greater London, United Kingdom (MALIN+GOETZ) Full time
About the Role

We are seeking a highly skilled and experienced Customer Service and E-Commerce Coordinator to join our team at (MALIN+GOETZ). As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, managing e-commerce operations, and supporting our marketing efforts.

Key Responsibilities
  • Customer Service: Provide personalized customer service via phone, email, and other mediums, resolving customer complaints and reactions in a timely and professional manner.
  • E-Commerce Operations: Manage e-commerce order processing, shipping, and returns, ensuring seamless customer experience.
  • Digital Marketing: Assist in the implementation of CRM initiatives, including direct mailers, loyalty programs, and customer segmentation.
  • Corporate Office Support: Provide administrative support, including answering phone calls, welcoming guests, and managing office supplies.
Requirements
  • Strong customer service skills and experience in a retail or digital customer service environment.
  • Excellent organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
  • Fluency in French and German languages.
  • Proficiency in Excel, PowerPoint, and other Microsoft Office tools.
  • Ability to work in a small, entrepreneurial environment and adapt to changing priorities.
About Us

(MALIN+GOETZ) is a fast-growing, founder-based beauty and lifestyle business with a strong presence in the global market. We are committed to providing exceptional customer service and creating a positive work environment for our team members.