Customer Service Coordinator

2 months ago


Pamber Green, United Kingdom Office Angels Full time
About the Role

We are seeking a highly skilled Customer Service Coordinator to join our Housing team. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of support.

Key Responsibilities
  • Manage the day-to-day scheduling of the Customer Service department's workload and coordinate administrative tasks.
  • Make courtesy calls to customers in line with their journey.
  • Conduct stock control for Customer Service Operatives' vans.
  • Accurately diagnose defects, prioritize repairs, and arrange appointments for customers.
  • Log all contact with customers, ensuring accurate and up-to-date data.
  • Liaise between customers and contractors to share information effectively.
  • Deliver services within data protection legislation guidelines.
  • Provide high-quality customer service through various formats, including phone and email.
  • Establish defect nature through intelligent questioning and arrange inspections for complex works.
  • Manage relationships with customers, contractors, and colleagues, ensuring customers are informed.
  • Allocate jobs to contractors via internal systems to meet repair priority targets.
  • Manage costs through correct processes and register them in line with procedures.
Requirements
  • Ability to build rapport with customers, colleagues, and sub-contractors.
  • Excellent IT, written, and verbal communication skills.
  • Ability to work under pressure to meet deadlines.
  • Proficient in Microsoft Office.
  • Strong attention to detail.
  • Previous experience in the building or property industry preferred.
  • Valid driving license.
Benefits
  • Income Protection.
  • Life Assurance (3x annual salary).
  • Bupa Single membership.
  • 25 days holiday plus bank holidays.
  • Free parking on site.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.



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