Retail Customer Services Coordinator

6 months ago

Leavesden Green, United Kingdom Warner Bros Careers Full time

**_Every great story has a new beginning, and yours starts here._**

**_ Welcome to Warner Bros. Discoverythe stuff dreams are made of._**

**Who We Are **

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the_ creators_ bringing them to your living rooms and the _dreamers_ creating what’s next

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it’s hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide.

**Your New Role**

As a Retail Customer Service Coordinator your goal is to maximise the sales and profit performance of Warner Bros. Studio Tour London through engaging the team, inspiring world class customer service, implementation of the highest commercial standards and effective stock management.

**Your Role Accountabilities**
- Identifying potential out-of-stock issues and communicating back to line manager and colleagues.
- Brief staff and Team leads on errors discovered from customer enquiries.
- Feeding back issues to retail team, to be incorporated in daily briefings, to keep all members of the team fully aware.
- Monitor and review results and evolving processes accordingly.
- Suggest lines to add to our ecommerce operation (based on requests at the tour and industry trends).
- Suggest delivery destinations for our ecommerce operation based on enquiries.
- Keep accurate records of correspondence and report on trends to the Customer Services Assistant Manager.
- Problem solve and ensure a high standard of customer service is always delivered to our customers.
- Participate in covering of the Studios Tour as necessary including weekend, bank holiday, school holiday and late evening cover in rotation with other team members.
- Adhering to all H&S policies and procedures to ensure a safe environment for all visitors and staff.
- Complete paperwork to ensure inventory is always accurate as well as ensuring administrative work is accurate and up to date.

**Qualifications & Experience**
- Proven experience delivering high levels of customer service.
- High level of problem solving and decision-making ability.
- Confident communicator with the ability to engage with both customers as well as staff in a timely & effective manner to enhance store operations with both
- IT literate with experience using the full MS Office suite
- Well organized and focused with the ability to prioritize workload and manage change in an environment that never stands still.

**Working Pattern**

This role is full time (40 hours a week). Due to the varied nature of a visitor attraction, a high level of flexibility is required to suit the needs of the business. This can include occasionally working weekends, bank holidays, school holidays and late evenings, in rotation with other team members.

**How We Get Things Done**

**The Legal Bits

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