Retail Associate

5 months ago


Leavesden Green, United Kingdom Warner Bros. Discovery Full time

**_Every great story has a new beginning, and yours starts here._**

**_ Welcome to Warner Bros. Discoverythe stuff dreams are made of._**

**Who We Are **

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the_ creators_ bringing them to your living rooms and the _dreamers_ creating what’s next

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

**Your New Role**

At the Warner Bros Studio London Tour, we pride ourselves in being renowned for our world class customer service and best in class products. What we want are naturally friendly, enthusiastic and all-round positive individuals who want to be proud of their work.

So, what makes a fantastic Retail Associate? You see a queue at the till? You jump on to reduce the customers waiting time. We’ve run out of Gryffindor Jumpers? You take the initiative and replenish them yourself. It’s about being positive, finding solutions, and having the confidence to do what’s right for our customers.

**Your Role Accountabilities**
- Proactively engage with and assist our customers.
- Operating our tills in an efficient manner.
- Help to ensure products are available to customers at all times.
- Ensure our sales targets are achieved by fully maximising all sales opportunities.
- This role requires that you be able to lift, carry and move boxes. It is also a role in a very busy Tour where there is lots of visual and audio stimuli._

**Qualifications & Experience**
- Effective, confident communication, engaging proactively with visitors and colleagues.
- Experience working in a fast-paced environment.
- The ability to keep calm under pressure.
- The initiative to identify jobs that need completed.
- An ability to work at pace whilst maintaining great customer service.

**Working Pattern**
- Contracts range from 32 to 40 hours per week, and you will be required to work weekends (Saturday and Sunday).
- Your normal hours of work are between 7am and 10pm. Occasionally working hours could run until 1am for which you will be notified in advance.

**What’s in it for you?**
- £11.50 per hour
- 28 days holiday (pro-rata)
- GymPass or free access to our on-site gym
- Exclusive access to our Screeners App, with our exciting Warner Bros. and HBO content
- Staff discounts on Studio Tour tickets, retail, food and beverage
- Access to Friends and Family events
- Free on-site staff car parking
- Complimentary staff shuttle bus between Watford Junction and our Studio Tour
- On-site staff Studio Café
- Option to join our pension and private healthcare schemes

**How We Get Things Done**

**The Legal Bits



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