Customer Service Coordinator

1 month ago


Pinkneys Green, United Kingdom Randstad Delivery Full time
Title: Patient Hospital2Home Coordinator
Pay Rate: £13
Locations: Maidenhead
Duration: 6 months (possibility of extension)
Hours: Full time (9-5.30)
Main Purpose of the role:
As the new patient coordinator, you will be responsible for making the first contact with the patient or carer once their health care professional registers them to H2H. You will set up their account, confirm all the patient and carers detail’s, arrange their first order and then check in with the patient or carer once the order has been delivered. You might need to liaise with their health care professional or GP surgery to ensure a smooth transition to our service for the patient.
Our H2H customer service coordinators play an integral frontline role and are committed to delivering the highest levels of service to our patients. This is role for someone who wants to make a difference to people’s lives. All new starters will undertake a 2-month training program overseen by our team trainer.
MAIN RESPONSIBILITIES:
* Confirm all details that we have been given by health care professionals with the patient or carer
* Follow up with the patient or carer to ensure their expectations of H2H have been met.
* Liaise with health care professionals and GP surgeries
* Provide the highest levels of customer excellence to both patients and health care professionals
* Arrange patient deliveries via telephone and email
* Answer patient and stakeholder enquiries, resolving all queries that might arise
* Use our internal database to log all patient and health care professional communication and documenting this
* Manage daily workload as delegated by Team Leader
* Communicate with internal & external stakeholders by phone & email
* To meet all internal targets
* Other duties include but are not limited to
* Updating of patient records, processing chemist orders, prescription collection
KEY SKILLS:
* Customer Service experience in a busy environment
* Patient, understanding, caring and empathetic
* Positive, proactive and customer focused attitude
* Professional and confident telephone manner
* Competent IT skills and ability to learn new systems
* Excellent verbal & written communication skills

  • Pinkneys Green, United Kingdom CV-Library Full time

    Title: Patient Hospital2Home Coordinator Pay Rate: £13 Locations: Maidenhead Duration: 6 months (possibility of extension) Hours: Full time (9-5.30) Main Purpose of the role: As the new patient coordinator, you will be responsible for making the first contact with the patient or carer once their health care professional registers them to H2H. You...


  • Pinkneys Green, United Kingdom Randstad Delivery Full time

    Patient Care CoordinatorAs a Patient Care Coordinator at Randstad Delivery, you will play a vital role in ensuring seamless transitions from hospital to home for our patients. This exciting opportunity requires excellent communication skills, empathy, and the ability to work independently. Key Responsibilities:Establish positive relationships with patients...


  • Marston Green, United Kingdom Groomfield Recruitment Ltd Full time

    Groomfield Recruitment are on the look out for multiple, dedicated Customer Services Coordinators to join our client's dynamic team based in Birmingham Business Park. This is an excellent opportunity to be part of a company that values exceptional customer service and team collaboration. - £23,800 - Permanent contract - Work in a professional business park...


  • Mappleborough Green, United Kingdom CV-Library Full time

    Redditch - Salary: Competitive 40 hours per week 8.00am-4.00pm/9.00am-5.00pm 40 minutes paid break per day. This team work a combination of on-site and remotely throughout the week. Arden Personnel are proud to be recruiting on behalf of our client in Redditch, who is seeking an enthusiastic Customer Service Coordinator to join their team. This is...


  • Woodford Green, United Kingdom Medequip Assistive Technology Ltd Full time

    **Customer Services Coordinator** **Basic Salary: £24,200 per annum** **Hours: 37.5 hours per week** Being the first point of contact for service users, their family and health providers, serve to ensure that the right product, in the right condition is delivered and installed to the client in an appropriate and caring manner within the specified time...


  • Pinkneys Green, United Kingdom Randstad Delivery Full time

    Hospital to Home SpecialistRandstad Delivery is seeking an experienced Hospital to Home Specialist to join our team. As a key member of our delivery team, you will be responsible for coordinating patient care from hospital to home. This rewarding role requires strong communication and problem-solving skills, as well as the ability to work collaboratively...


  • Wood Green, Greater London, United Kingdom Service Care Solutions Full time

    Job OverviewService Care Solutions is recruiting for an Emergency Response Officer in Haringey.The successful candidate will be responsible for ensuring calls are answered and callers receive the support they need. The hourly rate is £17.54, paid via umbrella with higher rates for unsociable hours and weekends.The main responsibilities include:• Providing...


  • Dunton Green, United Kingdom CV-Library Full time

    Job Advertisement: Customer Care Coordinator Location: Kent Salary: Competitive Start Date: Immediate About Us: We are a leading property developer based in Kent, committed to delivering exceptional homes and customer experiences. As part of our dedication to excellence, we’re looking for a proactive and customer-focused Customer Care Coordinator to...


  • Frimley Green, Surrey, United Kingdom Royal Voluntary Service Full time

    Royal Voluntary Service is seeking a Senior Retail Customer Service Leader to join our team at Frimley Park Hospital RVS Shop. The successful candidate will have previous experience in a retail or cafe environment with people management skills, EPOS system knowledge, and experience of general administrative processes.About the Role:We are looking for a 35...


  • Hatching Green, United Kingdom Bupa Global Full time

    Join our dynamic Food Service team as a Food Service Coordinator!We're looking for a highly organized and detail-oriented individual to coordinate our food services operations.About the RoleYou'll be responsible for ensuring smooth day-to-day operations, including managing inventory, planning menus, and coordinating with external vendors.Key...


  • Denham Green, United Kingdom Robert Bosch Group Full time

    Power Tools Service CoordinatorDo you have a passion for delivering exceptional customer experiences? As a Power Tools Service Coordinator at Robert Bosch Group, you will play a critical role in ensuring our customers receive the best possible support for their power tool needs.The estimated salary for this position is £38,000 - £45,000 per year, depending...


  • Leavesden Green, United Kingdom Warner Bros Careers Full time

    **_Every great story has a new beginning, and yours starts here._** **_ Welcome to Warner Bros. Discoverythe stuff dreams are made of._** **Who We Are ** When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of...


  • Forty Green, United Kingdom Cairn Group Full time

    About the RoleThe moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.As a key member of our Front of House team, you will support the department manager in coordinating the effective delivery of high-quality customer services and ensure that all brand standards are met. This involves taking all opportunities to...


  • Leavesden Green, United Kingdom Warner Bros Careers Full time

    **_Every great story has a new beginning, and yours starts here._** **_ Welcome to Warner Bros. Discoverythe stuff dreams are made of._** **Who We Are ** When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of...


  • Leavesden Green, United Kingdom Warner Bros Careers Full time

    **_Every great story has a new beginning, and yours starts here._** **_ Welcome to Warner Bros. Discoverythe stuff dreams are made of._** **Who We Are ** When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of...


  • Longwell Green, United Kingdom Harvester Full time

    We're seeking a Senior Food Services Coordinator to join our team at Harvester. As a key coordinator, you'll support our kitchen operations, ensuring that everything runs smoothly from prep to service.You'll work closely with our chefs to plan menus, manage inventory, and optimize kitchen workflow. Your attention to detail will ensure that every dish meets...


  • Stebbing Green, United Kingdom Thrifty Car & Van Rental Full time

    We are seeking an experienced Customer Service Specialist to join our team at Thrifty Car & Van Rental. This is a challenging yet rewarding role that requires exceptional communication skills, attention to detail, and the ability to work in a fast-paced environment.Key Responsibilities:Assist customers with renting and returning vehiclesCoordinate vehicle...


  • Croxley Green, Hertfordshire, United Kingdom Jems Recruitment Ltd Full time

    About the Role:We are looking for a Customer Success Coordinator to join our team. As a key member of our sales team, you will be responsible for developing and maintaining relationships with existing business customers, managing client accounts, providing quotes, and negotiating pricing.Your responsibilities will include:- Building and maintaining...

  • Sales Administrator

    3 weeks ago


    Pinkneys Green, United Kingdom CV-Library Full time

    We have a fantastic opportunity for an experienced Sales Administrator to join a global company at their Head Office in Maidenhead. You will be responsible for responding to customer enquiries and processing orders, and will have full responsibility for the order process from start to finish. Duties include: Handling customer enquiries within agreed time...


  • Sarisbury Green, Hampshire, United Kingdom Care UK Full time

    Job Details: We are seeking a highly skilled Care Service Coordinator to join our team at Salisbury Green, Southampton. As a Care Service Coordinator, you will be responsible for leading and coordinating our care services, ensuring that residents receive the highest quality of care.Key Responsibilities:Coordinate and lead care services, prioritizing resident...