Customer Service Representative

2 weeks ago


Englefield Green, Surrey, United Kingdom Office Angels Full time
Customer Service & Accounts Coordinator

We are seeking a highly organized and detail-oriented Customer Service & Accounts Coordinator to join our team at Office Angels. As a key member of our customer service team, you will play a crucial role in ensuring smooth post-sales operations and delivering exceptional customer experiences.

Key Responsibilities:
  • Operational Processes:
    Process customer orders received via email or phone, manage inventory, stock levels, and consignment expiration dates.
  • Communication & Collaboration:
    Liaise with internal teams (sales, logistics, finance) to ensure seamless operations.
  • Claims Handling:
    Be the point of contact for customer claims and ensure efficient resolution, process service-related complaints and escalate material vigilance concerns.
  • Accounting Support:
    Evaluate customer credit profiles and monitor account balances, follow up on overdue accounts and resolve billing discrepancies, perform credit control duties.
Requirements:
  • Proven experience in a similar customer service/accounts administration role.
  • Proficiency in Microsoft Office and ERP systems.

We offer a competitive salary, flexible working hours, and a range of benefits, including private pension, private healthcare, and regular social events. If you are passionate about delivering exceptional customer service and ensuring smooth operations, we encourage you to apply for this exciting opportunity.



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