Cruise Sales Coordinator

4 weeks ago


Southampton, United Kingdom Oceania Cruises Full time
About Oceania Cruises

Oceania Cruises is a leading culinary and destination-focused cruise line, renowned for its luxurious ships and exceptional travel experiences. Our small, designer-inspired vessels carry a maximum of 1,238 guests, offering a unique blend of fine dining, enriching itineraries, and personalized service.

Job Summary

We are seeking a highly motivated and customer-focused Guest Services Coordinator to join our team. As a key member of our reservations and guest service team, you will provide exceptional support to our travel partners and guests, ensuring seamless and memorable experiences.

Key Responsibilities
  • Provide day-to-day contact with travel agents and guests via telephone and email, delivering exceptional customer service and support.
  • Manage email inboxes and respond to incoming emails in a timely and professional manner.
  • Sell and process cruise bookings from travel agents and direct clients, driving sales and revenue growth.
  • Develop and maintain in-depth knowledge of our products and services, ensuring accurate and informed responses to customer inquiries.
  • Liaise with other departments as needed, ensuring seamless communication and collaboration.
  • Participate in consumer events, exhibitions, and ship visits, representing Oceania Cruises and promoting our brand.
Requirements
  • Multi-tasking and organizational skills, with the ability to work independently and as part of a small team.
  • Excellent communication and customer service skills, with a professional telephone manner.
  • Travel industry knowledge and experience, preferably with a minimum of two years' experience in a reservations or call-center environment.
  • Computer literacy, with experience using Microsoft Office and other relevant software.
  • Ability to work flexible hours, including Saturdays and Bank Holidays, on a rota basis.
What We Offer

Oceania Cruises offers a competitive benefits package, including a pension scheme, development opportunities, and a range of other perks. As a valued member of our team, you will have the opportunity to grow and develop your career, while enjoying a dynamic and supportive work environment.



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