Care Coordinator

2 weeks ago


Torfaen Principal Area, United Kingdom Helping Hands Full time

**Job Summary**

Helping Hands is seeking a highly skilled Care Coordinator to join our coordination team. As a key member of our team, you will play a vital role in supporting the delivery of our Live-In Care service.

**Key Responsibilities**

  • Manage customer and carer queries and actions effectively and efficiently.
  • Provide managers with up-to-date information on carer availability, contact information, and support with queries.
  • Manage and maintain customer and carer files.
  • Support in the recruitment of carers from the UK and internationally.
  • Schedule placements for carers, ensuring customers and carers are effectively matched.

**Requirements**

  • Experience of customer care, handling complaints, and problem-solving.
  • Strong customer service skills and ability to influence others.
  • Attention to detail and strong organizational skills.
  • Proficiency in Microsoft Word, Excel, and IT literacy in several database systems.

**What We Offer**

  • A competitive salary.
  • 23 days annual leave plus 8 days Bank Holidays.
  • Access to an Employee Assistance program.
  • A professional but fun and social team environment.
  • Ongoing mentoring and training.
  • Eligibility to apply for a Blue Light Card.

**About Us**

Helping Hands is committed to promoting a diverse and inclusive workforce, creating a comfortable working environment for all staff. We believe that this approach develops a positive and productive team culture.



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