Claims Specialist
4 weeks ago
About Our Organization
DLG Legal Services is committed to delivering accessible legal solutions to a diverse clientele. As a key part of the Direct Line Group, we manage a variety of legal issues and assist our parent company in litigation processes. We are currently in search of a Claims Handler to support our operations in a temporary capacity. This position focuses on onboarding new clients and overseeing non-injury claims associated with road traffic incidents.
Primary Responsibilities
- Act as a professional representative of DLG Legal Services in client engagements
- Transform referrals into active clients and oversee their claims
- Deliver clear communication and manage client expectations effectively
- Advance client cases efficiently to meet performance targets and service agreements
- Work collaboratively with team members and foster relationships across departments
Qualifications
- Exceptional customer service abilities and a professional telephone demeanor
- Prior experience in a legal or claims processing environment is preferred
- Familiarity with road traffic accident claims and related knowledge is advantageous
- Strong verbal and written communication skills
- Demonstrated success in meeting performance objectives
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