Claims Specialist

4 weeks ago


Beckenham, Greater London, United Kingdom Direct Line Group Full time

About Our Organization

DLG Legal Services is committed to delivering accessible legal solutions to a diverse clientele. As a key part of the Direct Line Group, we manage a variety of legal issues and assist our parent company in litigation processes. We are currently in search of a Claims Handler to support our operations in a temporary capacity. This position focuses on onboarding new clients and overseeing non-injury claims associated with road traffic incidents.

Primary Responsibilities

  • Act as a professional representative of DLG Legal Services in client engagements
  • Transform referrals into active clients and oversee their claims
  • Deliver clear communication and manage client expectations effectively
  • Advance client cases efficiently to meet performance targets and service agreements
  • Work collaboratively with team members and foster relationships across departments

Qualifications

  • Exceptional customer service abilities and a professional telephone demeanor
  • Prior experience in a legal or claims processing environment is preferred
  • Familiarity with road traffic accident claims and related knowledge is advantageous
  • Strong verbal and written communication skills
  • Demonstrated success in meeting performance objectives


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