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Claims Resolution Specialist
2 months ago
We are pleased to be working with Cryer Baker Insurance Recruitment Ltd, a leading insurance recruitment agency, to find a talented Commercial Claims Handler to join their team.
This is an exciting opportunity for a skilled professional to provide proactive management of claims in order to achieve high levels of satisfaction for the insured and broker through high-quality claim management, resolution, and excellent client service.
Key Responsibilities- Claims Management: Process all classes of claims in an efficient and timely manner to achieve prompt resolution and settlement by working closely with insurers, TPA's, and loss adjusters.
- Client Liaison: Liaise with clients, insurers, loss adjusters, and other relevant parties when acting as the agent of a client during claims.
- Process Improvement: Liaise with colleagues to identify improvements in internal and external claims processes & procedures.
- Industry Compliance: Maintain current knowledge with regard to industry compliance and claims regulation, by attending relevant events & training sessions.
- Client Relationships: Maintain relationships with the existing client base and any incumbent AR's / Businesses by providing first-line contact face-to-face or telephone advice and support.
- Claims Resolution: Manage claims from cradle to grave, assessing liability, preparing the claim for the insurer to settle & making sure that all parties involved are kept up to date with any information.
- Broker Meetings: Monthly broker meetings for those who have a larger number of claims.
- Compliance and Quality: Work within the FCA rules and related procedures published by the company from time to time. This includes the Company's Compliance Manual and Training and Competence Manual.
- Complaint Resolution: Attempt to resolve complaints within 48 hours referring any unresolved complaints promptly to the Head of Compliance.
- Quality and Customer Service: Maintain quality and customer service standards keeping accurate records and ensuring client records on our software are up to date.
- Accurate Record Keeping: Accurate record keeping, clear note taking & use of diary.
- Teamwork: Ability to work as part of a close team.
- Problem-Solving: Ability to problem solve & share ideas.
- Claim Handling Experience: Experience and ability to deal with a variance of claim types including Motor, Liability Claims, Commercial etc.
- Customer Service Focus: Customer service focussed & good communicator.
Cryer Baker Insurance Recruitment Ltd is a leading insurance recruitment agency, providing excellent opportunities for career progression and development within the industry.
Dependent on experience, the basic salary is from £27K to £32k with excellent additional staff benefits.
