Reception Operations Supervisor

1 month ago

East London, United Kingdom Leonardo Royal Hotel Tower Bridge Full time

Be Yourself - Be Leonardo

At Leonardo Royal Hotel Tower Bridge, we are seeking a Supervisor to enhance our Reception department. We value an enthusiastic, authentic, and approachable individual who is passionate about the hospitality industry and dedicated to ensuring our guests have a delightful experience.

As a Reception Supervisor,

Your Role: You will be an integral part of a diverse team committed to delivering exceptional service and experiences to our guests at the front desk. We uphold high standards to surprise and delight our customers, ensuring a memorable stay.

Key Qualifications:
- Previous supervisory experience or a strong front office team member ready for increased responsibilities.
- Excellent communication skills to engage with both the team and our guests, providing a warm welcome and farewell.
- Flexibility to work various shifts, including weekends, mornings, and evenings (no split shifts).
- Ability to anticipate and fulfill customer needs effectively.
- Strong interpersonal skills to foster a fun and collaborative work environment.
- Genuine interest in delivering outstanding hospitality.
- Proficiency with payment systems and handling transactions.
- Capability to thrive under pressure and multitask in a fast-paced setting.
- Commitment to resolving customer complaints promptly and efficiently.

Your Responsibilities:
- Oversee the Reception Crew's activities, ensuring clarity in their roles and high-quality performance.
- Stay informed about daily operations, including arrivals, departures, and special requests, to prepare the team effectively.
- Respond promptly and effectively to all customer inquiries and requests.
- Maintain cleanliness and organization in all areas at all times.
- Adhere to company standards and procedures for guest arrivals and departures, which will be evaluated by our Mystery Guests.
- Address guest complaints in a friendly and efficient manner, ensuring satisfaction.
- Train and motivate team members.
- Ensure accurate handling of cash, charges, floats, and till procedures.

Why Work With Us: You will receive practical training, development opportunities, and career progression within a dynamic and rapidly growing company. If you aspire to build a career in hospitality, we offer excellent programs to support your journey towards a successful future.

Benefits of Joining Us:

  • Referral bonuses for bringing friends to work with us.
  • Discounted rates for stays at our Leonardo Hotels UK, along with reduced rates for friends and family.
  • Company Pension Scheme, Life Assurance, and Wellbeing support.
  • 28 days of holiday entitlement, including bank holidays, increasing with service to a maximum of 33 days.
  • Opportunities for professional development within a respected brand that prioritizes people development.
  • A variety of learning courses to enhance your skills and nurture future leaders.
  • Performance-based rewards through Leo Points for desired products or well-deserved time off.
  • Employee of the Month recognition with bonuses and fame.
  • Flexible working hours to promote a healthy work-life balance.
  • Uniform and meals provided during shifts.
  • Engagement activities to foster a fun working environment.
  • Annual Charity Event Day to support our communities.
  • Multiple locations across the UK and Ireland, offering relocation support for those seeking new experiences.

AMRT1_UKCT

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