Reception Operations Supervisor

1 month ago

East London, United Kingdom Leonardo Royal Hotel Tower Bridge Full time

Be Yourself - Be Leonardo

At Leonardo Royal Hotel Tower Bridge, we are seeking a dedicated Supervisor to enhance our Reception department. We value an enthusiastic, authentic, and approachable individual who is passionate about the hospitality industry and committed to ensuring our guests enjoy a delightful stay.

As a Reception Supervisor,

We envision you as a vital member of our diverse team, working collaboratively to deliver exceptional service and experiences to our guests. We maintain high standards to consistently surprise and satisfy our customers.

Key Qualifications -
Previous supervisory experience or a strong front office team member eager to embrace additional responsibilities.
Excellent communication skills to engage with both the team and our guests, ensuring a warm welcome and seamless departures.
Flexibility to work various shifts, experiencing the operation on different days, including weekends, mornings, and evenings (no split shifts).
Ability to identify and fulfill customer needs effectively.
Strong interpersonal skills to foster a fun and engaging work environment for all employees.
A genuine passion for providing outstanding hospitality.
Proficiency with systems and payment processing.
Capability to thrive under pressure and multitask in a dynamic setting.
Promptly resolve customer complaints to ensure satisfaction.

Responsibilities -
Oversee the Reception Crew's activities, ensuring clarity in their roles and high-quality performance.
Stay informed about daily operations, including arrivals, departures, and special requests, to prepare the team for success.
Ensure timely and effective responses to all customer inquiries and requests.
Maintain cleanliness and organization in all areas at all times.
Adhere to company standards and procedures for guest arrivals and departures, which will be evaluated by our Mystery Guests.
Address guest complaints in a friendly and efficient manner, prioritizing guest satisfaction.
Train and motivate team members to achieve excellence.
Ensure compliance with cash handling, charge, float, and till procedures.

Why work with us?
Experience practical training, development, and career progression within a dynamic and rapidly growing organization. If you aspire to a career in hospitality, we offer excellent programs to support your journey towards a fulfilling career.

Benefits of working with us include:

  • Referral bonuses for bringing friends to work with us.
  • Discounted stays at Leonardo Hotels UK, with reduced rates for friends and family.
  • Company Pension Scheme, Life Assurance, and Wellbeing support.
  • 28 days of holiday entitlement, including bank holidays, increasing with service up to 33 days (including Wedding Leave).
  • Opportunity to work for a respected brand that prioritizes employee development.
  • A variety of learning courses to enhance your skills and leadership potential.
  • Performance-based rewards through Leo Points for desired products or well-deserved time off.
  • Employee of the Month recognition with bonuses and accolades.
  • Flexible working hours to promote a healthy work-life balance.
  • Uniform and meals provided during shifts.
  • Engagement activities to foster a fun work environment.
  • Annual Charity Event Day to support our communities.
  • Multiple locations across the UK and Ireland, offering relocation support for career development or a change of scenery.

AMRT1_UKCT

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