Customer Service Representative
2 months ago
We are seeking a highly skilled and motivated Customer Service Specialist to join our team at Teleperformance. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our clients, resolving customer inquiries and issues in a timely and professional manner.
Key Responsibilities:- Answer inbound calls with enthusiasm and a desire to help customers
- Support and provide a positive experience for all customers by helping them with all aspects of their personal banking
- Help customers who may be going through financial difficulty and debit card support
- Promote channels such as Internet Banking and ensure that all customers are aware and have access to the Bank's complete range of services
- Problem solving - take ownership of each and every query and ensure these are resolved, making a real positive difference for our customers
- Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
- Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
- A competitive salary and benefits package
- Opportunities for career progression and professional development
- A supportive and collaborative team environment
- Access to a range of employee benefits and perks
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with an outgoing nature
- Excellent verbal communication skills
- A good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- High levels of accuracy and attention to detail
- Confident in making decisions
- Self-motivated and able to effectively problem solve
- Interpersonal skills
- Be driven to work towards achievable targets
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please apply today.
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