Implementation Services Manager

7 days ago

Manchester, United Kingdom Moorepay Full time
About the Role

We are seeking an experienced Implementation Manager to join our team at Moorepay. As an Implementation Manager, you will be responsible for the management, motivation, and quality of the Implementation team. The team is responsible for the effective build, data load, and activation of the Payroll & HR software element of Moorepay products and services.

Key Responsibilities
  • Provide business transformation experience and expertise, including enabling change and mobilization that supports improving our customer experience.
  • Manage and oversee the delivery of implementation projects in a timely manner, meeting deadlines, timelines, and service quality.
  • Provide continuous improvement of customer, operational, and financial metrics to ensure progress capture and data-led decisions are made.
  • Manage Implementation Consultants, including skills building, personal development, and day-to-day management.
  • Align programs to strategic focus areas while ensuring continual improvement to increase efficiency, consistency, and delivery.
  • Create, lead, and implement a customer experience improvement plan.
  • Accountability for revenue and costs associated with the department.
Requirements
  • Progressive leadership experience (circa 3 years+) within an operations organization, with in-depth experience of how to deliver exceptional customer experience.
  • Significant experience in implementing payroll and HR systems and services.
  • Excellent knowledge of payroll legislation.
  • Significant experience of leading teams and delivering turnaround in performance.
  • Exceptional and demonstrable communication skills.
  • Strong relationship building skills, including experience bringing together diverse groups of stakeholders and helping them to work through to common solutions that meet client needs.
  • Strong influencing and negotiation skills.
  • Ability to work cross-functionally within organizations.
  • Client-focused with ability to listen, learn, and articulate requirements.
  • Efficient multi-tasking with strong organizational skills and the ability to think both strategically and tactically at the right time.
  • Building and running innovative, efficient, and effective operating mechanisms.
  • Excellent analytical, project management, and planning skills with the ability to learn quickly.
About Moorepay

Moorepay is a team of over 500 friendly professionals across four offices in the UK and India. We are passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself.

We focus on three things in our company culture: mental health support, maintaining a healthy work-life balance, and equal opportunities and inclusion for all.

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