Retail Catering Team Leader

6 days ago

Southampton, Southampton, United Kingdom Serco Full time

Job Summary:

We are seeking a highly skilled and experienced Retail and Hospitality Supervisor to join our team at Serco - University Hospitals Southampton. As a key member of our Retail and Catering Team, you will be responsible for supervising the Retail & Hospitality Catering service, including team management, financial performance, food safety, staff training, and brand standards.

Main Responsibilities:

  • Supervise the Retail & Hospitality Catering service, ensuring that all areas are staffed with the appropriate catering staff.
  • Develop and improve the retail units, hospitality, and vending services.
  • Ensure that specific responsibilities attributed to all staff within the Food Safety Management System (FSMS) are adhered to and that appropriate records are maintained to demonstrate compliance.
  • Monitor and control all hospitality/vending to other departments, ensuring that all appropriate records are maintained.
  • Monitor and control wastage to agreed levels within all areas of responsibility, while being proactive in the prevention of waste and maintenance of appropriate records as directed by management.
  • Control staffing levels as directed by management, ensuring that all annual leave, sickness, and absence records are maintained.
  • Liaise with the Estates Department to ensure that fabric, plant, and equipment within the section are maintained in a safe manner and in accordance with relevant standards.
  • Receive, store, and as needed display all stores materials (Food / Non-Food Items), ensuring that all deliveries and issues are checked against an order and are subsequently dealt with in accordance with stores procedures.
  • Supervise the day-to-day catering support facility, ensuring staffing levels are appropriate and that all implemented controls and systems are monitored, recorded, and a service of the highest quality is provided to customers.
  • In conjunction with the Retail Catering Team Leader, provide appropriate staffing levels and skill mix to ensure a cost-effective service.
  • Ensure that all Statutory Training is afforded to all staff and that all necessary recommended records are maintained.
  • Record catering staff annual leave in accordance with departmental policy.
  • Carry out and document return to work interviews.
  • Ensure that staff are knowledgeable with regards to menu, portion size/control, and presentation (counters and plate).
  • Participate in and assist with the induction of all new employees within the section, ensuring they attend all stipulated statutory and other departmental training.

Requirements:

  • Experience in EPOS till systems, opening and closing, cashing up - Desirable
  • Good verbal and written communication skills to communicate clearly with colleagues, patients, visitors, trust staff, and customers
  • Good Customer Care Skills, for communicating with customers and increasing retail spend
  • Able to work to agreed standards and follow work instructions
  • Flexibility – to respond to changing demands
  • Empathetic – using judgement, understanding, and empathy to support patients
  • Efficient and organised - Respond in a timely manner to work activities using judgement and knowledge to select the most appropriate activity based on the needs of the service or location to ensure an efficient service provision

Qualifications:

  • Level 3 Allergen Awareness Certification desirable
  • Level 3 HACCP Certification desirable

Experience:

  • On the floor catering experience and personal development, preferably in a Retail Environment
  • Staff management experience involvement and working with quality and monitoring systems Desirable
  • Experience in the use of EPOS systems

What We Offer:

  • Up to 6% contributory pension scheme
  • Days annual leave plus bank holidays
  • A range of benefits to support the health and wellbeing of you and your family, such as Employee Assistance Programme, Simply Health Plans, and more
  • Access to a huge range of discounts and exclusive deals, such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts
  • A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion
  • Company discounts, including cinema, merlin entertainment, and online shopping, and discounts on mobile phone plans and leisure centre memberships
  • Interesting and enjoyable work
  • Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities

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