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Pension Administration Team Lead

2 months ago

Redhill, Surrey, United Kingdom WTW Full time
About the Role

We are seeking a highly skilled and experienced Team Leader to join our Pension Administration team at WTW. As a Team Leader, you will be responsible for leading a team of Administrators and providing a high-quality service to our clients and their members.

Key Responsibilities
  • Ensure client work is undertaken on time and to the required quality standards.
  • Take ownership and accountability for work allocation and service level delivery.
  • Lead complex and project work as required.
  • Drive best practice and identify continuous improvements.
  • Coach, mentor, and develop colleague training, development, and team performance.
  • Provide high-level professionalism internally and with clients to promote our brand.
  • Support and develop client relationships as appropriate.
  • Active involvement in recruitment and selection of colleagues.
  • Work with the team and business to create a positive working environment.
Requirements
  • Demonstrable track record in dealing with DC and/or DB occupational schemes.
  • Prior experience of managing a team or experience of mentoring/training within a pensions administration environment.
  • Interpersonal skills, including excellent written and verbal communication.
  • Strong time management skills and the ability to organize and prioritize tasks and team workload.
  • Computer literacy.
  • Takes pride in work with accuracy and adherence to high-quality standards.
  • Progression in PMI qualification desirable.
About WTW

At WTW, we believe that diversity makes us stronger. We want our workforce to reflect the diverse markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued, and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organization.