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Leisure Club Assistant

2 months ago

Solihull, Solihull, United Kingdom Valor Hospitality Europe Full time

Job Summary:

We are seeking a highly motivated and customer-focused Leisure Club Assistant to join our team at Valor Hospitality Europe. As a key member of our hospitality team, you will play a crucial role in delivering exceptional customer experiences and ensuring the smooth operation of our leisure facilities.

Key Responsibilities:

  • Customer Engagement: Provide exceptional customer service, greeting and assisting guests in a friendly and professional manner, and offering information about facilities, services, and programs.
  • Facility Maintenance: Ensure all equipment and areas are clean, safe, and in good working condition, adhering to health and safety protocols.
  • Pool and Gym Supervision: Monitor activity within the pool and gym areas to ensure a safe environment for all users.
  • Program Support: Assist with the delivery of leisure and fitness programs, including group classes and one-on-one sessions.
  • Administrative Duties: Perform front desk operations, including bookings, payments, and membership inquiries.
  • Health and Safety: Conduct regular checks and report any issues to ensure compliance with health and safety regulations.

Desired Skills and Qualifications:

  • Customer Service Experience: Previous experience in a customer-facing role, preferably within the hospitality or leisure industry.
  • First Aid Certification: Valid First Aid and CPR certification is highly desirable.
  • Communication Skills: Excellent verbal and written communication skills.
  • Team Player: Ability to work effectively within a team environment.
  • Flexibility: Willingness to work various shifts, including evenings and weekends.

Benefits:

  • Competitive Rates of Pay: Enjoy competitive rates of pay for your hard work and dedication.
  • Exclusive Discounts: Take advantage of exclusive discounts for you, your friends, and family at our UK hotels and restaurants.
  • Health and Wellbeing: Enjoy a range of wellness activities, including healthy lunches, wellbeing walks, and pay day treats.
  • Employee Assistance Program: Access to our Employee Assistance Program, providing free confidential advice, 24/7, for you and your family.
  • Healthcare Cash Plan: Options for a Healthcare Cash Plan, from just £5 per month.

Supporting Your Career Growth:

  • Fully Funded Apprenticeships: Take advantage of fully funded apprenticeship programs to support your career growth.
  • Internal Development Programs: Participate in internal development programs, designed to support you as you grow within your role.
  • Team Member Service Awards: Receive monthly and annual team member service awards, recognizing your achievements and celebrating your success.