Leisure Club Team Member

2 weeks ago

Solihull, Solihull, United Kingdom Valor Hospitality Europe Full time
Leisure Club Assistant Role

As a Leisure Club Assistant at Valor Hospitality Europe, you will play a vital role in delivering exceptional customer experiences and ensuring the smooth operation of our leisure facilities.

Key Responsibilities:

  • Customer Engagement: Provide friendly and professional assistance to guests, offering information about facilities, services, and programmes.
  • Facility Maintenance: Ensure all equipment and areas are clean, safe, and well-maintained, adhering to health and safety protocols.
  • Pool and Gym Supervision: Monitor activity within the pool and gym areas to maintain a safe environment for all users.
  • Programme Support: Assist with the delivery of leisure and fitness programmes, including group classes and one-on-one sessions.
  • Administrative Duties: Perform front desk operations, including bookings, payments, and membership inquiries.
  • Health and Safety: Conduct regular checks and report any issues to ensure compliance with health and safety regulations.

Desired Skills and Qualifications:

  • Customer Service Experience: Previous experience in a customer-facing role, preferably within the leisure or hospitality industry.
  • First Aid Certification: Valid First Aid and CPR certification is highly desirable.
  • Communication Skills: Excellent verbal and written communication skills.
  • Team Player: Ability to work effectively within a team environment.
  • Flexibility: Willingness to work various shifts, including evenings and weekends.

Benefits:

  • Exclusive discounts for you, your friends, and family.
  • Valor team member rates at our UK hotels, with rooms from just 30 B&B.
  • Discounted stays for friends and family.
  • 50% discount when dining in our restaurants and bars.
  • Free meals while on duty, keeping you well-fuelled.
  • Access to high-street discounts on a range of shops, experiences, and more.
  • Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
  • Generous refer-a-friend bonuses, starting at 250.

Care for your health and wellbeing:

  • A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
  • Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental, and financial wellbeing.
  • Healthcare Cash Plan options, from just 5 per month.

Support your hospitality career growth:

  • Fully funded apprenticeship programmes.
  • Internal development programmes, designed to support you as you grow within your role.
  • Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

About Valor Hospitality Europe:

Valor Hospitality Europe is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

We operate 34 hotels across leading brands such as Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott, and Courtyard by Marriott. We continue to have ambitious development and growth plans, with three new luxury 5-star hotels planned to open in 2024.

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