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Customer Service Representative

2 months ago

Gloucester, Gloucestershire, United Kingdom Heat Recruitment Full time

Job Opportunity: Customer Service Advisor

About the Role:

We are seeking a highly skilled and motivated Customer Service Advisor to join our team at Heat Recruitment. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Customer Needs Assessment: Identify the needs of our customers and provide them with clear and concise information about our products and services.
  • Product Explanation: Explain the details of our policies and how they may benefit our customers, ensuring they understand the level of cover they require.
  • Customer Satisfaction: Leave a positive impression of the company and yourself with every customer interaction, aiming to convert calls into new customers while prioritizing their needs.
  • Product Suitability: Ensure that customers only purchase what they need, focusing on providing the right level of cover for their valuable possessions.
  • Professional Standards: Align with our professional standards manual, specifically adhering to guidelines on managing client information, whistleblowing, and treating customers fairly.

Requirements:

  • Interpersonal Skills: Possess top-notch interpersonal skills to effectively communicate with customers and colleagues.
  • Desire to Learn: Demonstrate a desire to challenge yourself every day and continuously improve your skills and knowledge.
  • Results-Oriented: Be focused on delivering real results and making a positive impact on our customers and the company.

Working with Us:

We are a dynamic and forward-thinking company that values our employees and customers. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.