Parts & Service Coordinator

7 days ago


HenleyinArden, United Kingdom Warwick HR Full time
Job Description

Company Overview

Warwick HR is a leading provider of innovative solutions in the construction equipment and plant manufacturing industry. With a rich legacy of over 150 years, we continue to build on our foundation of innovation, delivering advanced solutions that enhance efficiency and sustainability.

Main Purpose of the Role

The Parts & Service Administrator will play a pivotal role in supporting both the Spare Parts Manager and the service engineers by assisting with parts enquiries and orders from UK asphalt & concrete plant customers. You will also manage the day-to-day service requirements, ensuring smooth operations for customers and engineers.

Key Responsibilities

  • Parts Duties
    • Handle parts enquiries and orders.
    • Provide technical specifications and advice to customers for required parts.
    • Source alternative parts when necessary and ensure availability of off-the-shelf parts.
    • Maintain ERP system by receiving and checking parts deliveries.
    • Liaise with service engineers on parts orders and inquiries.
    • Ship parts to field engineers and customers, and manage stock returns.
    • Build and nurture strong relationships with customers.
    • Follow up on open orders and update customers on delivery times.
    • Complete all necessary parts-related paperwork and data entry.
  • Service Duties
    • Manage engineers schedules and workloads.
    • Open and close job cards, and handle daily service invoicing.
    • Liaise with clients to arrange engineer appointments and follow up on requests.
    • Oversee routine maintenance visits and service jobs, ensuring completion on time.
    • Manage the logistics of service jobs, including booking accommodation and ordering parts.
    • Provide administrative support to engineers and clients via telephone and email.
    • Process warranty claims and ensure stock levels are maintained.

Requirements

  • Experience
    • Minimum of 2 years in a service/parts/customer-focused role.
  • Industry Knowledge
    • Parts/service experience or an interest in engineering/manufacturing.
  • Technical Skills
    • Knowledge of plant & machinery advantageous, familiarity with ERP systems (SAP/SAGE) preferred.
  • Customer Focus
    • Strong communication, sales, and customer service skills.
  • Teamwork & Initiative
    • Ability to work both independently and collaboratively.
  • Organisation
    • Strong organisational skills and the ability to prioritise and self-manage workload.
  • Attention to Detail
    • Proven accuracy in data entry and high attention to detail.
  • Software Proficiency
    • Competency in Microsoft Office Suite (Word, Excel, Outlook).
  • Transport
    • Full UK driving licence and own car required due to the location.


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