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    Birmingham, Birmingham, United Kingdom Shakespeare Martineau Full time

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Claims Handler

2 months ago


Birmingham, Birmingham, United Kingdom Shakespeare Martineau Full time
About the Role

We are seeking a Claims Handler to join our Managed Legal Services team in Birmingham. As a Claims Handler, you will play a key role in delivering an excellent service to our clients, working closely with our Litigation Services team to recover uninsured losses, debts, and costs.

Key Responsibilities
  • Opening new claims/cases on our case management systems
  • Running searches to identify third-party/debtor names and addresses
  • Generating letters of claim
  • Drafting correspondence and documents
  • Dealing with correspondence via letter/email/telephone
  • Processing incoming/outgoing post and court documents
  • Updating data on Excel spreadsheets
Requirements
  • Competency with IT systems, including Microsoft Word and Excel
  • Previous experience within an administrative capacity is desirable but not essential
  • Ability to work well in a team and develop good working relationships with colleagues and others
  • Good communication skills with the confidence to liaise openly and clearly with colleagues and clients
  • Ability to produce a high standard of work, sometimes under pressure, while maintaining accuracy and good attention to detail
  • Flexibility, initiative, and confidence in your own ability
  • Enthusiasm to go the extra mile and be happy to go beyond the job description
  • Respectful towards others and have a positive, willing, and 'can-do' attitude
  • Keen to learn, a strong team player, and proactive in taking ownership of your work
About Us

Shakespeare Martineau is a committed equal opportunities employer. We seek to attract, develop, and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences.

We believe in trusting our people to make the right decisions for themselves, from when and where they work, to how they dress; we focus on outputs. We empower our teams with a high degree of individual responsibility; we self-manage and encourage everyone to be responsible for their own learning, knowing it makes us even better at what we do.