User Experience Research Director

1 month ago

London, Greater London, United Kingdom J.P. Morgan Full time
CT UX Research Lead

We are seeking a highly skilled User Experience Research Lead to join our team of innovators and problem solvers. As a User Experience Research Lead, you will develop research strategies that deliver actionable insights using qualitative and quantitative research methods to improve and innovate desktop and mobile user experiences.

You will scope and craft research plans, conduct research sessions, and present findings to business stakeholders. We want someone who is a big picture thinker and can provide fresh thought leadership, but we are also looking for an individual who cares about detail and will complement and embody our team culture - caring and empathizing with users, showing kindness, seeing a need or pain point and actively reaching out to help.

Key Responsibilities
  • Partner with product owners and design leads to understand user segments and related product/service offerings
  • Partner with stakeholders to understand project goals and identify areas where user experience research can provide greater insight and success
  • Ensure all research study results are actionable and contribute directly towards meeting project and business goals
  • Support other team researchers as needed to ensure quality and consistency of deliverables and best practice compliance
  • Collaborate with research and design leadership to identify new tools and/or process improvements that drive better alignment and compliance with design systems
  • Contribute to next gen research group vision, identifying areas of opportunity or improvement
  • Participate in recruiting and interviewing new team members
  • Design and execute research studies that follow research best practices and methodologies
  • Present and communicate research results and opportunities to the stakeholder team and larger organization when needed
  • Partner with design team lead to identify future research needs and develop a research roadmap with project briefs estimating scope and level of effort
  • Support research team lead in project prioritization and progress reporting
  • Coach and mentor junior team members
Qualifications
  • 5+ years of experience planning and executing user research studies
  • Bachelor's degree required
  • Demonstrated ability to drive multiple medium complexity initiatives with minimal guidance
  • Demonstrated ability to champion user experience research and integrate within the design planning, estimation, and prioritization process
  • Demonstrated ability to incorporate design thinking into the product development process
  • Clear articulate communication skills
  • Familiarity with banking and finance a plus
Preferred Qualifications, Capabilities, and Skills
  • Experience in Service/Journey design
  • Experience building relationships and advocating for user experience research with senior stakeholders

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