Store Associate

1 month ago

Horsham, West Sussex, United Kingdom JD Group Full time
{"Role Overview": "As a Store Colleague at Blacks, you will play a vital role in delivering exceptional customer service and creating a welcoming store environment. Your primary focus will be on engaging customers, providing product knowledge, and ensuring a seamless shopping experience.

Key Responsibilities:

* Engage customers in a friendly and approachable manner, providing personalized service and product recommendations.
* Support a culture of exceptional customer service, exceeding customer expectations and building loyalty.
* Maintain a safe and compliant store environment, adhering to company policies and procedures.
* Stay up-to-date with product knowledge and training, enabling you to provide expert advice to customers.
* Collaborate with colleagues to achieve team goals and objectives.

Preferred Skills and Experience:

* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
* Experience in a customer-facing role, with a proven track record of delivering exceptional service.
* Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
* Passion for customer service and a commitment to delivering excellence.
* Knowledge of local market trends and competitor activity, with the ability to identify opportunities for growth and improvement.

Behaviours:

* Demonstrate a positive and enthusiastic attitude, embodying the values and mission of Blacks.
* Show a willingness to learn and adapt, embracing change and new ideas.
* Possess a high level of self-awareness and empathy, with the ability to understand and respond to customer needs.
* Work collaboratively with colleagues, demonstrating a team-oriented approach and a commitment to shared goals.
* Show resilience and tenacity, bouncing back from challenges and setbacks.
* Take ownership of customer interactions, ensuring a positive and memorable experience.
* Maintain a high level of personal integrity, upholding the values and standards of Blacks.

Benefits:

* Incremental holiday allowance
* Staff discount on JD Group and other brands
* Discounted membership at JD Gyms
* Opportunities for personal development and growth

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

Please note that due to the high volume of applications, it may take some time to review them all. If you do not hear back within two weeks, please consider your application to have been unsuccessful on this occasion.

We look forward to hearing from you

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