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Sales Associate
2 months ago
Moss is a menswear brand that has been around for over 170 years. We're not just a brand, we're a community that values trust, creativity, and collaboration. Our vision is to be admired for our craft, experience, and sustainability.
We're looking for a true Brand Ambassador who will be able to interact easily with a broad range of customers. As a Sales Associate, you will be responsible for delivering an exceptional customer experience, following the Moss Essential Steps of Service. This includes actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
Key Responsibilities- Deliver an exceptional customer experience, following the Moss Essential Steps of Service.
- Strive for high productivity, seizing each opportunity to maximise sales and services goals.
- Have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store.
- Assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures.
- Follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
- Basic Product Knowledge involves understanding the features, benefits, and products available in the store.
- POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.
- Reflects the aesthetic of Moss through personal style and presentation.
- Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes.
- Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers.
- Consistently embodies Moss's core values and behavioural competencies in daily responsibilities and interactions.
- Employee Discount: 70% discount across all our stores.
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco-friendly travel.
- Discounted Gym Membership with PureGym: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn
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