Maintenance Coordinator

1 month ago


Noel Park, United Kingdom BRC Full time
Job Title: Maintenance Scheduler

We are seeking a skilled Maintenance Scheduler to join our team at BRC, working with a large housing association in Newport. This is a temporary contract position due to sickness and holiday cover required.

The successful candidate will be responsible for coordinating the day-to-day planning and scheduling of responsive repairs, void property works, gas servicing, and planned maintenance programs. They will also liaise closely with tenants, trades, and customer services staff to ensure that the required works and services are completed effectively, efficiently, and in a timely manner, achieving a high level of customer satisfaction.

Key Responsibilities:
  • Taking in-bound calls from tenants regarding maintenance repairs
  • Appointing, planning, and managing trade operatives' work schedules
  • Completing work orders as required
  • Receiving and raising works orders and processing through the scheduling system or manually communicating work order instructions
  • Arranging and, where necessary, rearranging appointments with tenants and residents
  • Assessing and arranging appointments for follow-on work
Requirements:
  • Experience dealing with a high volume of customers over the telephone
  • Providing administrative support, ideally within a maintenance department
  • Knowledge of Microsoft applications
  • Ability to work on your own initiative in pressured situations and prioritize workload to meet strict deadlines
  • Ability to retrieve information, check facts, and details and absorb information quickly
  • Excellent interpersonal skills and ability to communicate with a diverse group of people
Additional Information:

Social housing experience is desirable. Equipment and training of the systems will be provided. Must be available immediately or within 1 week.



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