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Customer Service Coordinator

2 months ago

London, Greater London, United Kingdom Vertical Advantage Full time

Job Title: Customer Service Coordinator

Job Summary:

Vertical Advantage is seeking a highly organized and detail-oriented Customer Service Coordinator to join our team. As a key member of our supply chain team, you will be responsible for ensuring excellent service delivery to our customers.

Responsibilities:

* Manage day-to-day order management within our ERP system, liaising directly with customers to resolve any issues or concerns
* Communicate effectively with internal stakeholders to ensure timely and accurate delivery of products
* Provide high-level customer service, keeping customers informed about the status of their orders
* Coordinate the international flow of goods in transit, ensuring on-time and in-full delivery
* Ensure compliance with UK supply agreements and delivery processes

Requirements:

* Graduate calibre or equivalent working experience
* Excellent communication and interpersonal skills
* Experience in customer or supplier relationship management
* Familiarity with ERP systems
* Highly organized with excellent attention to detail
* Proven experience in a shipping or logistics role

About Us:

Vertical Advantage is a leading ingredients manufacturing company dedicated to delivering exceptional service to our customers. We are committed to providing a supportive and dynamic work environment that fosters growth and development.

If you are a motivated and detail-oriented individual with a passion for supply chain and logistics, we encourage you to apply for this exciting opportunity.