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Customer Service Representative
2 months ago
We are seeking a skilled Customer Service Representative to join our team at The Recruitment Co. as a Complaints Handler.
About the Role:
- Provide exceptional customer service and resolve complaints in a fair and timely manner.
- Investigate the root cause of issues and use sound judgment to provide effective and empathetic resolutions.
- Work collaboratively as part of a team to achieve excellent customer service and resolution outcomes.
- Communicate complex matters in a simple and supportive way, using strong listening and communication skills.
- Use good PC skills and knowledge of Microsoft Office to manage customer queries and correspondence.
- Produce high-quality written communication, including letters to customers, with good grammar and spelling, and attention to detail.
Requirements:
- Strong customer service experience, with a proven track record of resolving complaints and issues.
- Desirable: experience of investigating the root cause of issues and using sound judgment to provide effective and empathetic resolutions.
- Excellent teamwork and communication skills, with the ability to work collaboratively as part of a team.
- Good PC skills and knowledge of Microsoft Office, including Word and Excel.
- Good written communication skills, with the ability to produce high-quality written communication, including letters to customers.
About Us:
The Recruitment Co. is an equal opportunities employer, committed to providing excellent customer service and resolution outcomes for our clients and candidates.
