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Operational Technology Service Delivery Manager
2 months ago
We are seeking an experienced Operational Technology Service Delivery Manager to join our team at SSE Enterprise Utilities.
As a key member of our Digital Services team, you will be responsible for overseeing the entire lifecycle of service delivery, from planning and implementation to operational handover and ongoing support for our portfolio of products and services.
Key Responsibilities- Manage end-to-end service delivery and operations for Operational Technology products and Smart Infra services.
- Ensure service delivery meets any agreed Operational or Service Level Agreements, spanning in-house support functions and Third-Party providers.
- Develop mechanisms and reporting to measure effectiveness of service delivery, leveraging KPI's and operational metrics to establish service quality.
- Develop and implement service management processes, policies, and standards, aligning to ITSM standards and direction.
- Monitor service performance, availability, incidents, problems, changes, capacity, continuity.
- Knowledge, experience, and a strong track record in a related Operational or IT Service Management position, ideally within a complex, multi-platform environment.
- Enterprise experience in IT/OT service delivery and operations. Experience across the service lifecycle is preferred.
- Experience with ITSM frameworks and processes like ITIL, COBIT, etc.
- Proven track record of managing end-to-end service delivery and meeting SLAs.
- Exposure to various service delivery models - in-house, outsourced, hybrid.
- Knowledge of the Energy Sector.
SSE Enterprise Utilities is the Distributed Energy (DE) and Private Networks business of SSE plc. We finance, own, operate and maintain energy infrastructure for commercial, industrial and residential customers - providing them with a market leading project development service and certainty of operational performance and asset management.
In order to accelerate progress towards net zero SSE Group is investing £7m a day on low carbon infrastructure, creating 1,000 green jobs a year in the process, as part of its £25bn NZAP (Net Zero Acceleration Programme).
What's in it for you?- We offer an excellent package with 34 days annual leave entitlement.
- Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more.
We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining SSE.
