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Customer Service Representative

2 months ago

Hengoed, United Kingdom Vibe Recruit Limited Full time

About the Role:

Vibe Recruit Limited is seeking a highly skilled Customer Service Administrator to join our team. As a Customer Service Administrator, you will play a crucial role in ensuring the customer journey is seamless and efficient.

Key Responsibilities:

  • Manage customer expectations and build strong relationships with internal and external customers
  • Maintain and develop customer service policies and procedures
  • Manage a number of key accounts for household name clients
  • Provide customer service in a multi-channel environment, including phone, online, web services, and video chat
  • Be a direct point of contact for the customer, including handling incoming customer queries and account development

Requirements:

  • Excellent communication skills with experience in maintaining client relationships
  • Experience of using CRM systems
  • Excellent organisational, time management, and research skills
  • Excellent understanding of product specifications, materials, and processes

About the Company:

Vibe Recruit Limited is a leading recruitment agency with a reputation for developing staff. This is an exciting new role with opportunities for growth and development.