Receptionist

4 weeks ago


Hull, Kingston upon Hull, United Kingdom The Bridge Group Practice Full time

Job Summary

The Bridge Group Practice is seeking a skilled and organized Receptionist to join our team. As a key member of our multidisciplinary team, you will be responsible for providing exceptional patient care and administrative support.

Main Responsibilities

  • Maintain and monitor the practice appointment system
  • Process personal, telephone, and e-requests for appointments
  • Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately
  • Signpost patients to the correct service
  • Manage repeat prescriptions, ensuring they are processed accurately and efficiently
  • Initiate contact with and respond to requests from patients, team members, and external agencies
  • Clinically code data on Systm1
  • Photocopy documentation as required
  • Data entry of new and temporary registrations and relevant patient information as required
  • Input data into patients' healthcare records as necessary
  • Direct requests for information, SAR, insurance/solicitors letters, and DVLA forms to the administrative team
  • Manage all queries as necessary in an efficient manner
  • Maintain a clean, tidy, effective working area at all times
  • Monitor and maintain the reception area and notice boards
  • Support all clinical staff with general tasks as requested
  • Action incoming emails and correspondence as necessary
  • Scan patient-related documentation and attach scanned documents to patients' records
  • Complete opening and closing procedures in accordance with the duty Rota

About Us

The Bridge Group Practice works within two purpose-built premises in the West and North Hull. We serve 8500+ patients and are part of the NEXUS Primary Care Network, comprising of 4 local practices.

We are a GMS practice, using Systm One as our clinical software, and are paper-light. We achieve highly in QOF and provide a range of Enhanced Services. Our inspection in 2016 was rated GOOD, but our main strengths lie in our commitment to the ideals of a traditional family practice with strong ties in our local population and good working relationships with our neighboring practices.

We have an Advanced Nurse Prescriber, a Nurse Practitioner, and two highly motivated and experienced nurses who, along with our two healthcare assistants, take care of much of our long-term conditions monitoring. The practice is fortunate in having excellent administration and reception staff at both sites.

Job Details

17 hours per week

Mondays and Wednesdays 8am-5pm

Occasional Saturday mornings, when required


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