Removals Coordinator

4 days ago


Margate, Kent, United Kingdom Red Recruit Ltd Full time
About the Role

We are seeking a highly motivated and organized Removals Administrator/Coordinator to join our team. As a key member of our operations team, you will play a crucial role in ensuring the smooth execution of our removals services.

Key Responsibilities
  1. Handle initial sales enquiries and book appointments for estimators.
  2. Call potential clients and convert appointments into confirmed moves.
  3. Liaise with estimators to achieve targets.
  4. Assist with the coordination of moves, ensuring seamless service from enquiry to completion.
  5. Generate quotations, confirmations, work sheets, and invoices; manage filing and general administrative duties.
  6. Communicate directly with clients throughout the removals process, providing advice, reassurance, updates, and aftercare as needed.
  7. Organize removal crews and vehicles, adapting to a sometimes fast-paced, changing environment.
Requirements

To be successful in this role, you will need:

  • A minimum of 3 years of experience in administration and customer service, preferably within the removals, relocation, shipping, or transport industries.
  • Proficiency in Microsoft applications (Word, Outlook) is essential; experience with MoveMan software is a plus.
  • Excellent communication skills (both verbal and written), with strong negotiation and customer service abilities.
  • Strong problem-solving skills and the ability to work independently as well as part of a team.
  • Sales experience with a drive to generate business (no cold calling involved).
  • A hands-on approach, with a good sense of humour and the confidence to work on your own initiative.
About Us

We are a successful, award-winning company with a reputation for excellence. We offer a friendly, supportive environment where your contributions are valued. Opportunities for professional development and career growth are available.

If you are a proactive individual with the skills and experience we are looking for, we would love to hear from you.



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