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Removals Coordinator
2 months ago
We are seeking a highly motivated and organized Removals Administrator/Coordinator to join our team. As a key member of our operations team, you will play a vital role in ensuring the smooth delivery of our removals services.
Key Responsibilities- Handle initial sales enquiries and book appointments for estimators.
- Call potential clients and convert appointments into confirmed moves.
- Liaise with estimators to achieve targets.
- Assist with the coordination of moves, ensuring seamless service from enquiry to completion.
- Generate quotations, confirmations, work sheets, and invoices; manage filing and general administrative duties.
- Communicate directly with clients throughout the removals process, providing advice, reassurance, updates, and aftercare as needed.
- Organize removal crews and vehicles, adapting to a sometimes fast-paced, changing environment.
- A minimum of 3 years of experience in administration and customer service, preferably within the removals, relocation, shipping, or transport industries.
- Proficiency in Microsoft applications (Word, Outlook) is essential; experience with MoveMan software is a plus.
- Excellent communication skills (both verbal and written), with strong negotiation and customer service abilities.
- Strong problem-solving skills and the ability to work independently as well as part of a team.
- Sales experience with a drive to generate business (no cold calling involved).
- A hands-on approach, with a good sense of humor and the confidence to work on your own initiative.
As a valued member of our team, you will have the opportunity to work with a successful, award-winning company that is recognized for its excellence in customer service. You will be part of a friendly, supportive environment where your contributions are valued, and you will have opportunities for professional development and career growth.
