Administrative Assistant

1 month ago


Preston, Lancashire, United Kingdom Bupa Full time

Job Title: Administrator

Job Summary:

We are seeking an experienced Administrator to join our team at Bupa Clinic in Preston. As an Administrator, you will play a key role in ensuring the smooth running of our administration tasks and providing an outstanding experience for our customers.

Key Responsibilities:

  • Greet and welcome customers, supporting their journey throughout the centre
  • Answer and screen incoming customer queries, managing local mailboxes and emails
  • Maintain a well-presented reception and waiting areas
  • Dispatch customer reports within desired time frames, managing abnormal results
  • Ensure customers have correct paperwork, including appointment packs, clinical files, and consent forms
  • Effectively manage results, follow-up with suppliers, and process payments and invoices
  • Organize and prioritize documents to meet deadlines
  • Assist with bookings and mammograms referrals
  • Post collection, opening, and distribution
  • Generate letters as required

Requirements:

  • PC literate, with excellent knowledge of MS Office packages
  • Experience working in a busy clinical environment
  • Medical Secretary experience
  • Leadership experience and people management skills (desirable)
  • Customer service experience and highly customer-focused
  • Excellent interpersonal, written, and verbal communication skills
  • Excellent organization and time management skills

Why Bupa?

We are a health insurer and provider, with no shareholders. Our customers are our focus, and we reinvest profits into providing more and better healthcare. Our benefits are driven by what matters to our people, including:

  • 25 days holiday, increasing through length of service, with option to buy or sell
  • Bupa health insurance as a benefit in kind
  • Enhanced pension plan and life insurance
  • Annual health services bonus scheme
  • Onsite gyms or local discounts
  • Various other benefits and online discounts


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