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Ocean Freight Coordinator

2 months ago

Birmingham, Birmingham, United Kingdom Innovate Freight Talent Full time
Job Overview

Innovate Freight Talent is seeking a highly skilled Import Operator to join their Imports team. As a key member of this team, you will play a pivotal role in orchestrating the movement of goods across international waters, ensuring they reach their destinations safely, efficiently, and on time.

This is an exciting opportunity to work with a leading logistics company that values innovation, customer service, and employee satisfaction. If you have a passion for freight forwarding and a strong desire to succeed in a fast-paced environment, we encourage you to apply.

Key Responsibilities
  • Book freight with approved carriers/lines.
  • Develop and build relationships to ensure a high level of customer service is provided to clients.
  • Take requests and queries and resolve them effectively and efficiently.
  • Communicate with overseas agents and clients clearly, precisely, and accurately, and resolve issues and complaints in a timely manner.
  • Ensure pre-alert documents are on hand prior to vessel arrival.
  • Ensure correct documentation.
  • Process supplier invoices.
  • Maintain customer and supplier spreadsheets.
  • Ensure that the sales department are aware of client activity and business profitability.
  • Ensure that the departmental manager is aware of the status of all shipments.
Requirements
  • A minimum of 2 years' experience in freight forwarding including working for an independent.
  • Good verbal and written communication, to provide a professional image to customers and suppliers.
  • The capacity to work in a high-pressure environment whilst remaining calm when under pressure.
  • The ability to instruct a global network of agents, suppliers, shipping lines, hauliers.
  • The skill to prioritise a large number of tasks to ensure accuracy and deliver results with great attention to detail and a high sense of urgency.
  • A positive attitude and good problem-solving skills and to apply lessons learned.
  • Be commercially aware and able to grow repeat business and develop new opportunities.
  • The drive to succeed and want to make a contribution to the business.
About Innovate Freight Talent

Innovate Freight Talent is a leading logistics company that delivers import/export air, ocean and road freight forwarding, supply chain management, logistics and specialised services in retail, manufacturing and chemicals. We are committed to providing exceptional support to our clients and are seeking a highly skilled Import Operator to join our team.