Multi-Site Operations Manager

6 days ago

Nuneaton, Warwickshire, United Kingdom Wheelchair Transport Service, Inc. Full time
Job Description

Job Title: Service Manager - Supported Living

Job Summary:

We are seeking a dedicated and experienced Service Manager to oversee the management of self-contained apartments for service users with Learning Disabilities. The successful candidate will be responsible for ensuring high-quality care provision, fostering a supportive environment for both residents and staff, and promoting independence, well-being, and community integration.

Key Responsibilities:

  • Operational Management: Efficiently manage all aspects of the Supported Living Service, including staffing, budgeting, and resource allocation to ensure the smooth running of operations.
  • Quality Assurance: Maintain and enhance the quality of care provided, adhering to regulatory standards, policies, and procedures.
  • Staff Leadership and Development: Lead, motivate, and support a multidisciplinary team of support workers, ensuring they are well-trained, competent, and equipped to deliver person-centred care.
  • Person-Centred Support: Ensure that support plans are tailored to individual needs, preferences, and goals, promoting independence, choice, and dignity for residents.
  • Risk Management: Proactively identify and mitigate potential risks to the well-being and safety of residents and staff.
  • Stakeholder Engagement: Build positive relationships with residents, their families, advocates, and external agencies to promote collaborative care planning, advocacy, and community integration.
  • Continuous Improvement: Drive innovation and continuous improvement initiatives within the service, exploring new approaches, technologies, and best practices in LD care.
  • Documentation and Compliance: Ensure accurate and timely record-keeping, documentation, and reporting in accordance with regulatory requirements and organisational standards.

Requirements:

  • Must be a DRIVER
  • Strong supervisory skills with the ability to support and develop a team
  • Be qualified to a minimum standard of Level 3 in Health and Social Care
  • Ideally you will have previous experience in a Supported Living or Residential service
  • Experience working with adults with Learning Disabilities or Mental Health
  • Be willing to undertake further training or development (Health and Social Care Level 3 or 4 and Diploma in Management Level 5 if applicable)

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