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Patient Services Coordinator

3 months ago

Slough, Slough, United Kingdom CHEC Full time

Job Overview

At CHEC, we are committed to attracting exceptional talent to support our vision for the future of eye health. Our organization values its people and is dedicated to fostering an environment that thrives on success. We are excited to present an opportunity for a Patient Services Coordinator to become a vital part of our expanding team across the UK.

Key Responsibilities

This role is ideal for individuals who excel in interpersonal interactions, enjoy nurturing relationships, and are dedicated to delivering outstanding care to our patients. As the initial point of contact, you will engage with patients through inbound and outbound communications regarding their appointments. Additionally, you will handle various administrative tasks while adhering to established protocols.

About CHEC

Community Health and Eyecare (CHEC) is an independent provider specializing in Ophthalmology and Endoscopy services in partnership with the NHS. Our network of hospitals and community clinics throughout the UK is renowned for its cutting-edge surgical facilities, ensuring comprehensive care for our patients. We uphold five core values—Caring, Passionate, Togetherness, Listening, and Focus—throughout our employee and patient interactions, creating a positive experience for all.

Responsibilities Include:

  • Serving as the primary contact for patients, ensuring a welcoming experience.
  • Upholding high standards of patient care, especially for those who may be distressed.
  • Providing information about available services and support.
  • Utilizing effective communication skills, including empathy and reassurance, in all interactions.
  • Maintaining strict adherence to data quality and patient confidentiality protocols.

Candidate Profile

Essential Qualifications:

  • A natural ability to empathize with patients and show genuine concern.
  • Strong communication and interpersonal skills.
  • Excellent telephone etiquette.
  • Outstanding organizational abilities and attention to detail.
  • Proficiency in Microsoft Office and other relevant systems.
  • Capability to learn and adapt to new internal processes.
  • Self-motivated with the ability to prioritize and manage tasks independently.